Customer Success Analyst at First Circle

- First Circle is a financial technology company transforming small business commerce in the growth economies of Southeast Asia. - The company's mission is to radically improve economic circumstances for millions of people, whilst building a multi-billion peso business. - First Circle has a strong mission-driven culture, motivated by social purpose, intellectual stimulation, and commercial potential. First Circle is looking for a Customer Success Analyst to join their team in Taguig City, Metro Manila. The ideal candidate will have strong communication skills, subject matter expertise in digital and financial products, analytical skills, strategic thinking, and technical skills. This role requires at least 1-2 years of experience in customer success and is open to fresh graduates who have a passion to serve others. The successful candidate will be responsible for gathering and disseminating information between different units, providing user satisfaction with effective communication, demonstrating a basic understanding of digital and financial products, making user observations and delivering insights, following support processes, and extracting basic SQL queries. If you are passionate about serving others and have the required skills, apply now! Responsibilities: - Gather and disseminate information between different units to resolve issues and manage expectations - Provide user satisfaction with effective communication using both written and verbal communication - Demonstrate a basic understanding of digital and financial products - Make user observations and deliver insights in daily interactions with users - Follow the processes as outlined in the Support SOP - Extract basic SQL queries

Customer Success Analyst

Responsibilities

Skills wanted:

Language(s) required:

About First Circle:

mission:

www.firstcirclelearning.com/

Admin access needed