Analyst, CRM Analytics at Level60 Consulting | Torre
Analyst, CRM Analytics
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Level60 Consulting

Analyst, CRM Analytics

Level60 Consulting
Posted by
Ricardo Anders
Stewart Munoz
Juan Carlos Guisao
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You will drive CRM analytics to shape digital experiences across iconic global brands
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Full-time

Legal agreement: Contractor

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Depends on the location of the candidate

Compensation
USD1.8k - 2.5k/month
Non-negotiable
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Calle 22d, Bogotá, Bogota, Colombia
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Posted 9 months ago

Requirements and responsibilities

1. ABOUT INSPIRE BRANDS Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. 2. OVERVIEW As part of Inspire’s digital transformation and customer engagement strategy, we are expanding our Customer Relationship Management (CRM) analytics capabilities. To achieve this, we require experienced analytics professionals who can integrate with our in-house teams and support ongoing analytical and measurement efforts. Inspire Brands is seeking a contractor to support its analytics initiatives across programs spanning CRM, digital, and customer personalization. The engagement is anticipated to last between 6 to 12 months, with the potential for extension or full-time employment based on performance and business needs. 3. RESPONSIBILITIES • Ongoing CRM data analytics and insights reports. • Data pipeline development and maintenance. • Collaboration with internal business and technical teams. 4. REQUIRED KNOWLEDGE, SKILLS OR ABILITIES • Proficient in customer segmentation, marketing campaign performance analysis, A/B testing, and reporting. • Experience and skills with Excel and SQL is essential . • Experience and skills in Snowflake, Azure, Power BI, and Databricks is preferred. • Strong analytics project management experience. • Familiarity with various team management styles including Scrum, Agile, Kanban • Deep working knowledge of relational databases . • Advanced knowledge of CRM analytics, including customer segmentation, lifecycle analysis, and predictive modeling. • Knowledge of digital marketing strategies, including paid media, SEO, and email marketing. • Ability to integrate CRM analytics with digital campaign performance metrics. • English proficiency required. 5. EDUCATION AND EXPERIENCE QUALIFICATIONS • At least 2 years experience in B2C Customer Marketing. • Industry experience supporting Retail and Quick Service Restaurants (QSR) is preferred. • Experience with Digital analytics data (ex: Google Analytics 4, BigQuery) is preferred. • Proven experience in CRM data analysis and customer behavior modeling 6. WORK MODEL • In-office in Co-working space in Bogotá, Colombia. • U.S. Business Hours in Eastern Standard Time. • Resources should be available via collaboration tools (e.g., Teams, Slack, Jira). 6. TERMS & CONDITIONS • Confidentiality agreements may be required before project commencement.
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