Zendesk support specialist

EQIFI

Posted by

(30)

Emma

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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Base compensation

USD9k - 11k/year

+ 1 week vacation per quarter

Non-negotiable

Remote (anywhere)

Posted over 3 years ago

🟢 Requirements: ▪️ Proficient at Zendesk. ▪️ Beginner at Jira. ▪️ Blockchain would be preferred. 🟢 Responsibilities: ▪️ Process technical support requests from EQIFi platform and mobile app users using Zendesk. ▪️ Maintain daily tracking of what is being discussed in the Telegram channel, and flag issues to relevant parties (admins or dev team) as needed. ▪️ Maintain daily sum-up of open support tickets in Slack channel. ▪️ Conduct weekly meeting with Telegram administrators to discuss the community’s questions and concerns. ▪️ Discuss issues with developers team on an ad hoc basis.

Expert

Professional communication

Proficient

Zendesk

Beginner

Jira

No experience, but interested

Blockchain

Discover your cultural fit with the team

Jobs posted: 5

Candidate review speed: ~3 days

Signalers: 1.7K

User since: Aug 2018

email verified

Jobs posted: 4

Candidate review speed: ~8 hours

Signalers: 247

User since: Dec 2021

email verified

Jobs posted: 3

Candidate review speed: ~9 hours

Signalers: 114

User since: Jun 2023

email verified

About EQIFI:

EQIFI’s vision is to expand the options of digital asset owners, who today have only limited options for secure custody and banking level access to their digital assets. EQIFI creates a next generation user experience with a high level, secure, yet convenient, user friendly DeFi platform. The EQIFI platform is quick and easy to use providing unprecedented access to newest financial products and services. EQIFI is accessible by all and solves complex issues and with simple solutions bringing you fast, easy and safe access to all the exciting new DeFi products you want to learn about and use.

mission:

EQIFi builds a global DeFi gateway for you, delivering more products and services than any other platform and simplifying the complex world of DeFi. EQIFi is on a mission to become the gateway for everyone to the DeFi industry. Through blockchain technology, EQIFi has the opportunity to democratize financial products previously available to only the privileged few. EQIFi’s infrastructure is optimized for real-time digital interactions. We are at the forefront, embracing today’s ever-demanding culture of instant access for the evolution of digital banking and finance technologies.

Job benefits for full-time members:

Reputation:

(3)

Jobs posted: 2

Candidate review speed: ~8 hours

Signalers: 11

www.eqifi.com/

learn more about EQIFI

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Zendesk support specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Brad Yasar Verified

David Orban Verified

Annelie Persson Verified

Sjors Bogers Verified

Frank Frausto Verified

David Orban Verified

Annelie Persson Verified

Sjors Bogers Verified

About EQIFI:

mission:

Job benefits for full-time members:

www.eqifi.com/

Admin access needed