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15 days ago
Requirements and responsibilities
The Reports Analyst is responsible for supporting internal reporting, data analysis, and business intelligence activities across multiple operational programs within the organization. This role focuses on collecting, organizing, and maintaining operational data used to support leadership decision-making, workforce planning, operational performance management, and reporting automation initiatives.This is an individual contributor role with no direct reports and no client-facing responsibilities. The position requires strong analytical skills, attention to detail, and the ability to manage large datasets while producing accurate and timely reporting for internal business operations.Key ResponsibilitiesCreate, maintain, and distribute recurring internal operational reportsCompile and analyze data across multiple operational programs and business functionsBuild dashboards and reporting tools to support internal operational decision-makingPrepare daily, weekly, monthly, and ad hoc reporting for operational leadership teamsSupport operations leaders, workforce management, training, and internal support teams with reporting requestsEnsure data accuracy, consistency, and integrity across all reporting outputsConsolidate data from multiple systems into standardized reporting formatsIdentify reporting trends, operational insights, and performance opportunitiesDevelop automated reporting solutions to reduce manual reporting effort when possibleMaintain documentation for recurring reports, report definitions, and reporting processesAssist leadership teams in identifying reporting gaps and process improvement opportunitiesSupport internal business reviews and operational performance analysisTechnical Skills RequiredPivot TablesVLOOKUP / XLOOKUPAdvanced Formulas and FunctionsConditional FormattingData ValidationAdvanced Filtering and SortingLarge Dataset ManagementData Cleaning and ManipulationReporting & Business Intelligence ToolsMicrosoft Power BITableau Dashboard DevelopmentData Visualization and Dashboard DesignReporting Automation ToolsMicrosoft Office SuitePowerPoint presentation developmentWord documentationOutlook communication and organizationAdditional Technical Skills PreferredAbility to work with large data sets from multiple systemsExperience combining data from multiple sources into standardized reporting outputsStrong understanding of data organization and reporting logicPreferred Experience1–3 years of experience in reporting, data analysis, business analysis, or operational analyticsExperience supporting call center, customer service, contact center, or BPO environments preferredExperience working in KPI-driven operational environments preferredFamiliarity with workforce management, operational reporting, or business intelligence functions preferredAbout LiveopsLiveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com.