Medical Records Coordinator (Temporary) at Spring Health

We are looking for a detail-oriented Medical Records Coordinator to join our Care Support team. The Medical Records Coordinator will be focused on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The Medical Records Coordinator is responsible for maintaining a basic understanding of HIPAA regulations surrounding member privacy and records release requests. This position will contribute to our success by providing non-clinical administrative support to our members and providers.This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to a Care Support Team Lead.You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.8:00 AM-4:00 PM EST9:00 AM-5:00 PM EST10:00 AM-6:00 PM EST12:00 PM-8:00 PM ESTWhat you'll do:Uploading records requests and patient authorization forms including processing medical record requests and provider lettersBuilding relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records managementAssist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as neededProvide weekly metrics on new, in progress, and completed medical records requestsDaily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as neededFollow HIPAA guidelines while ensuring the confidentiality of patient PHIMaintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records ticketsMonitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requestsWhat success looks like in this role (Key KPIs):Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherenceAlignment with core values and competenciesAttention to detail to support a high-quality member and provider experienceWhat you'll bring:A minimum of 1 year experience in a similar roleAdvanced understanding of medical terminology, and HIPAAOutstanding communication and interpersonal abilitiesStrong attention to detail with excellent organizational and time-management skillsExperience with Adobe Acrobat/Google Sheets/Google Docs/MS OfficeComfortable in rapidly changing environments and with constantly evolving responsibilitiesTech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasksExcellent written and verbal communication skillsAble to multi-task and context switchThe target base salary range for this position is $20.51 - $25.64. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Medical Records Coordinator (Temporary)

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Adam Chekroud

April Koh

Neha Verchand

Zoey Zheng

Adam Chekroud

April Koh

Neha Verchand

Zoey Zheng

About Spring Health:

mission:

www.springhealth.com/

Admin access needed