At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.Position SummaryAs part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings.Key ResponsibilitiesPrincipal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goalsLead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver valueTranslate technical requirements and execute system configuration setupEnsure data quality, integrity, and security requirements for all customer databasesAssess and validate the implementation plan and manage communication among project stakeholdersTroubleshoot and resolve configuration issues with great attention to detailUpdate and maintain training databases to incorporate new product releases, enhancements, and leading practicesIdentify and suggest configuration improvements to drive efficiency and enhanced customer outcomesEstablish and maintain stakeholder relationships by utilizing excellent communication and collaboration skillsIn collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementationLead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.Test, pilot, and document new professional services offeringsDevelop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomesWhen needed, travel to customer on-site locations to lead and direct meetings and presentations Required ExperiencePost-secondary education in business or technology related field (preferred)Excellent communication, organizational and collaboration skillsPrevious experience configuring or implementing a software solution, database testing and end-user support, preferredStrong analytical and problem-solving skillsDemonstrated attention to detail and quality validation process adherenceConsulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellenceExperience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on timeProven ability to take accountability for a project, demonstrating initiative, and delivering onSelf-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insightsMust be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills2-4+ years in a software implementation roleHealthcare market experience, preferredPointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $80,000 - $89,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
23 days ago