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Responsibilities
At Job Duck, we are looking for a friendly and service oriented Virtual Legal Receptionist to be the welcoming voice and primary point of contact for clients and callers. This role is essential in creating a professional and positive first impression while ensuring all communications are routed efficiently and accurately. You will play a key role in supporting daily operations by managing inbound calls, coordinating communication, and maintaining excellent client service standards. The ideal candidate is personable, dependable, highly organized, and enjoys working in a fast paced environment where every interaction matters.Monthly Compensation Range: From 1,015 to 1,100 USDResponsibilities include, but are not limited to:Provide general information regarding the firm and its servicesAnswer and manage incoming phone calls professionally and promptlyEnsure all callers receive a positive and professional experienceSupport daily administrative and communication needs as assignedAssist with translation during meetings when necessarySchedule and coordinate appointments as neededTransfer calls to the appropriate attorneys, paralegals, or departmentsServe as the first point of contact for clients, prospective clients, and business partnersFollow up with individuals who miss scheduled appointmentsRequirements:1 year of experience working as a virtual receptionist or providing virtual administrative assistance (preferably inside a law firm)Excellent verbal and written communication skills in both English and SpanishProfessional and courteous phone etiquetteFriendly and welcoming demeanorStrong customer service and interpersonal skillsAbility to build rapport quickly with callers and clientsExcellent organizational and multitasking abilitiesStrong attention to detailAbility to remain calm and professional in high volume environmentsEffective problem solving skillsTime management and prioritization abilitiesDependability and accountabilityAdaptability and flexibilityAbility to work independently and collaborativelyStrong data entry and administrative skillsLocation and timezone: Remote, Central Standard Time (CST)Working Hours: Monday to Friday ranging from 7AM to 6-7PM CST (8 hours per day)Expected call volume: High (60-80 calls per day)Software and Tools Required:CRM: MyCaseVOIP: WebexEmail/Calendar: OutlookBenefits:Competitive salary.Paid Time Off.Bonuses.100% remote/home-based position.Full-time, long-term career opportunities.Parental Leave.Professional development and training.Dedicated team support.Alignment with our clients' core values.Documentation:You will need to submit the following documents as part of your application:A copy of your resume in .DOC format.Please make sure that all documents are in English, that they do not contain your contact information (ie. email, phone number, physical location, or social media links), or any discussion of your compensation requirements.Instructions to Apply:To successfully complete your application, follow these steps:As this is an English-speaking role, kindly make sure that all your documents and application forms are filled out in English before submitting them. Thank you!Start by filling in your contact details and click "Next."Provide your educational and work history, then click "Next."Submit the following documents: Your resume in .DOC format. The resume must be in English.Agree to our terms of service and click "Next."Review your application, and when you're ready, hit "Submit."Please make sure that all your documents are in English, that they do not contain your contact information (ie. email, phone number, physical location, or social media links), or any discussion of your compensation requirements.Please, do not submit more than 3 applications at a time. If you're a good fit for other roles, our Recruitment Team will contact you directly. Thank you!
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