Multilingual Customer Support Associate – Thai at Gratitude Inc. | Torre

Multilingual Customer Support Associate – Thai

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Full-time

Legal agreement: Employment

Base compensation
PHP35k - 100k/month
~USD558 - 1.59k/month

+ Bonuses (up to 20% of base compensation)

+ Health insurance

Negotiable
location_on
Remote (for Philippines residents)
Posted about 1 month ago

Responsibilities


Location: Quezon City (Remote) Work Schedule: Shifting / Night Shift Device Requirement: Bring Your Own Device (BYOD) Target Start Date: August, 2026 We are looking for fluent Thai-speaking professionals to join our growing team! Whether you're an experienced BPO professional or looking to start your customer service career, we'd love to hear from you. Key Responsibilities - Handle inbound and outbound customer interactions via phone, email, chat, and other support channels. - Provide professional customer support in Thai and English. - Assist customers with account inquiries, billing concerns, service requests, product information, and general support. - Resolve customer issues efficiently while delivering an excellent customer experience. - Communicate clearly and professionally with customers from diverse backgrounds. - Accurately document customer interactions using company systems. - Meet quality, productivity, attendance, and customer satisfaction targets. - Build customer trust through exceptional service and problem-solving. Qualifications - Fluent in spoken and written Thai. - Able to communicate naturally and professionally in Thai. - Working knowledge of English (training and internal systems are in English). - Open to candidates with or without BPO experience. - Previous Collections experience is an advantage but not required. - Knowledge of the Order-to-Cash (O2C) process is a plus but not required. - Must have the legal right to work in the Philippines with a valid work visa/work authorization. - Applicants with a Temporary Resident Visa (TRV) are also welcome to apply. Benefits - PHP 20,000 Sign-on Bonus - Performance Incentives - Health Insurance - Life Insurance - Paid Training - Free Parking - Company Events - Opportunity for Regular Employment and Career Growth