Enrollment Counselor
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time
Legal agreement: Employment
Compensation
USD21.6 - 21.6/hour
Shared by 
9 days ago
Responsibilities
About Acceleration AcademiesAt Acceleration Academies, we believe in transforming the lives of students who have disengaged from traditional schooling to achieve their high school diploma through personalized, flexible learning and innovative educational practices, we empower young adults to earn their high school diploma tuition-free. Partnering with school districts nationwide, our dropout recovery and student re-engagement programs are supported by cutting-edge technology and a commitment to compassionate, impactful teaching.The RoleAs an Enrollment Counselor, you will play a critical role in helping students begin their journey to graduation. Working remotely as part of our Marketing and Enrollment Team, you will guide prospective students and their guardians through the enrollment process with empathy, clarity, and efficiency. This full-time position is instrumental in helping Acceleration Academies achieve student enrollment growth objectives nationwide.Key ResponsibilitiesEnrollmentEngage prospective students and families through inbound and outbound outreach, including leads generated through district partnerships and marketing channelsApply a consultative, student-centered approach to understand student goals, address barriers, and support successful enrollmentOwn the full enrollment funnel, managing prospective students from initial inquiry through their first dayServe as a knowledgeable, trusted resource to students and families throughout the enrollment lifecycleGuide students through application steps, answering questions and providing clear direction at each stage Clearly explain school structure, program requirements, pacing expectations, and student responsibilitiesPartner with Document Processors to collect and verify required enrollment documentationMaintain accurate, real-time records of all outreach and interactions within CRM systemsConsistently meet or exceed assigned enrollment goals and performance metricsLead Nurture and EngagementProactively follow up with prospective students to maintain momentum and meet enrollment deadlinesIdentify and address barriers to enrollment by connecting students with appropriate solutions and resourcesMotivate students who may lack confidence or have had challenging prior educational experiencesHold supportive, honest conversations about life circumstances and the value of re-engaging with educationCollaborate with Document Processors, Registrars, and Academy Directors to ensure a seamless transition to the first day of schoolDemonstrate strong time management and maintain an organized, well-prioritized pipelineAdvocacyRepresent Acceleration Academies with professionalism and enthusiasm in every student and guardian interactionPromote the value of our mission and dropout prevention model to students and familiesSupport broader enrollment team objectives by taking on additional duties as neededPerformance MetricsLead-to-enrollment conversion rateLead response time (SLA adherence)Total new enrollments per monthDaily task completion and adherence to contact strategiesApplication completion ratesStudent show/start rateQualifications:Education: Bachelor’s degree in Communications, Sales, or related field, preferredExperience: 1–3 years of experience in telemarketing, call centers, or similar enrollment roles; Consultative sales experience, preferredSkills: Strong communication, relationship-building, organization, and time management skillsPassion: A genuine commitment to supporting students who have disengaged from traditional schooling and a drive to help them succeed. Language: Bilingual Spanish-English, preferredTechnology: Technology: Experience with CRM or telemarketing software (e.g., Hubspot, Salesforce, Five9, Ring Central, etc.) preferredCompliance: Must pass state and federal background checksAuthorization: Must be authorized to work in the United StatesPreferred SkillsExperience in education, student services, teaching, counseling or youth engagementFamiliarity with enrollment software and high-volume calling environmentsPersistence and follow-up disciplineComfortable working in a fast-paced, metrics-driven environmentPassion for working with opportunity youth or non-traditional learnersWhy Join Us?Being part of Acceleration Academies means joining a team that’s dedicated to transforming student outcomes. Here, you’ll directly impact students’ lives, championing their growth, resilience, and path to graduation.We Value Our Team’s Well-being - We prioritize the holistic well-being of our team members and their families through comprehensive total rewards:Compensation: up to $21.63Eligible for individual monthly performance-based bonuses tied to enrollment goalsRetirement Savings: 401(k) plan with up to a 4% company matchInsurance Options: Medical, Dental, Vision, FSA, Company Paid Life Insurance, Supplemental Life Insurance, Disability Insurance, Hospital Indemnity, Critical Illness, and Accident insurance options are available to protect you and your loved ones.Wellness Support: Employer-paid financial wellness programs and access to mental health resourcesReferral Incentives & Bonuses: Rewarding you for growing the team and recognizing achievementProfessional Development: Certification reimbursement and learning opportunitiesReady to Make a Difference?If you’re passionate about making a meaningful impact and shaping the future of education, we’d love to hear from you. Join us in redefining what’s possible for students everywhere.