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15 days ago
Requirements and responsibilities
Want to get to the next step in your international career? We can support you!Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship high-quality software faster and with confidence. This client's platform enables teams to modernize testing, scale quality, and eliminate visual bugs across the software development lifecycleApply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company.ChallengeAs a Technical Account Manager (TAM) , you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale.This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows.You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where:The CSM owns relationships, value realization, renewals, and expansion with economic buyers and championsThe TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teamsWhat you'll doTechnical Onboarding & Time-to-ValueOwn the technical onboarding experience for new customersLead hands-on enablement sessions to implement across test frameworks and CI/CD pipelinesGuide customers through initial use cases that align with their success criteriaEnsure customers reach meaningful value quickly and confidentlyAdoption & Ongoing Technical SuccessDrive sustained adoption across teams, projects, and workflowsHelp customers expand test coverage, standardize best practices, and scale usage over timeProvide expert guidance on test automation strategy, visual testing, and quality maturityIdentify adoption gaps and proactively recommend technical improvementsTechnical Ownership & Problem SolvinServe as the primary technical point of contact for assigned accountsTroubleshoot and resolve complex technical challenges in coordination with Support teamConduct technical health checks, architecture reviews, and optimization sessionsLead root cause analysis for escalations and recurring issuesCustomer Advocacy & Risk ManagementProactively identify technical risks that could impact adoption, satisfaction, or renewalPartner with CSMs to support renewals and expansions with strong technical validationAdvocate for customer needs by sharing product feedback, patterns, and gaps with Product and EngineeringCross-Functional CollaborationCollaborate closely with Product, Engineering, Support, Sales, and Customer SuccessContribute to onboarding playbooks, best practices, and enablement materialsHelp improve internal processes that scale technical customer successMandatory skillsAdvanced/fluent English skills – Excellent written and verbal communication skillsStrong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)Experience with test automation frameworks, APIs, and CI/CD pipelinesSolid understanding of the software development lifecycle (SDLC)Proven ability to debug, troubleshoot, and solve complex technical problemsStrong communication skills and comfort working directly with senior engineers and technical leadersPreferred Qualifications5+ years of experience in QA Test automation or DevOpsExperience in test automation (functional, regression, UI testing)Familiarity with Playwright, Selenium, Cypress, or similar frameworksPrior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)Background in Quality Engineering, Software Development, or DevOpsExperience supporting customers across different maturity levels and organizational complexityPerks and BenefitsAs a Sr. Technical Account Manager - Automation Test Engineer @Ubiminds, you:Are placed in a product-based company, with the same treatment as their full-time employees.Have our full back-office support, from career guidance to HR and concierge services.Enjoy our remote-first policy – we are a distributed team, after all.Get your own MacBook (none of that "bring your own device" stuff here).Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and gamesHow our process worksAn initial general quick chat with a Tech RecruiterInterview with Tech Recruiter (specific chat about the job opening)Client process (this may vary)Offer