RoleWe are hiring a Clinical Assistant (CA), based in Portugal, motivated by delivering the best onboarding experience to our patients. In this role, you will be responsible for managing patient referrals and requests and provide admin support with billing.What you’ll be doingOversee the end-to-end processing of patient referrals and inbound requests, ensuring timely triage, routing, and follow-up, across all of our international clients;Respond to patient requests in a timely and professional manner;Serve as the primary operational bridge between administrative services and clinical teams to ensure seamless cross-departmental communication and workflow efficiency;Provide administrative assistance with billing workflows, including invoice processing, insurance paperwork, and routine billing inquiries;Improve and automate workflows by leveraging AI.What you need to have2+ years of professional experience in administrative roles;Highly detail-oriented, organized and adept at managing multiple tasks simultaneously;Excellent communication skills in both Portuguese and English, with a collaborative and proactive approach;Excellent interpersonal skills that come across even through a digital care workspace, translating in the ability to engage our patients;Hard-working and able to handle the pressure of a fast-paced environment;A strong commitment to data security and privacy;Proficiency with standard office software (G-Suite / Microsoft Office).AI Proficiency at SwordAI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.Explorer (Level 1) — Uses AI daily to boost personal productivityBuilder (Level 2) — Creates workflows and tools that elevate the whole teamIntegrator (Level 3) — Embeds AI into products and processes at scaleEvery hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.Additional Information*This range includes base, variable and equityThese compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.Portugal - Sword Benefits & Perks:Health, dental and vision insuranceMeal allowanceEquity sharesRemote work allowanceFlexible working hoursWork from homeDiscretionary vacationSnacks and beveragesNote: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Clinical Assistant (CA), Patient Referrals and Billing Admin Support

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Sword Health:

mission:

swordhealth.com/

Admin access needed