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1 day ago
Requirements and responsibilities
Our client is a fast-growing software company serving the fitness and wellness industry and they are looking for a Senior SaaS Customer Support & Client Success Specialist with extensive SaaS support experience.This role is ideal for someone who enjoys solving complex customer issues, learning sophisticated software platforms, and delivering exceptional customer experiences. You'll be supporting business owners who rely on the platform to manage bookings, memberships, payments, and day-to-day operations. During quieter periods, you'll also assist with lead generation and customer outreach activities. This is a long-term opportunity for someone who takes ownership, communicates exceptionally well, and genuinely enjoys helping customers succeed.Schedule: Monday - Friday, 7:00 AM - 11:00 PM AEST (8-hour shift within this window)RequirementsMinimum of 5+ years of experience in Customer Support for a SaaS, CRM, or software companyExtensive experience supporting B2B software platformsExcellent written and verbal English communication skills with a professional phone mannerStrong troubleshooting and problem-solving abilitiesAbility to quickly learn complex software platforms and business workflowsExperience managing customer enquiries through ticketing systemsHighly customer-focused with strong empathy and attention to detailSelf-motivated and able to work independently in a fully remote environmentReliable internet connection and suitable home office setup