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Responsibilities
About DeleteMe, The Online Privacy CompanyDeleteMe is a rapidly growing SaaS privacy business operating globally and remotely – we are the emerging leader based on customers and revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services. What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control to personal data in the possession of others.DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.Job Responsibilities:Educate customers on best practicesDocument information about the case, resolution, or feedback in order to help inform the strategic direction of the companyPartner with internal teams to resolve complex issues while championing our customers’ needs throughout the processResolve inquiries received via web, email, and internal ticketing system in a timeframe consistent with department and team service levels and goalsIdentify potential user interface issues and elevate for resolutionElevate customer issues that cannot be resolved to the Deleteme Support team leaderJob Requirements:Strong communication and interpersonal skills, including written skillsAdept troubleshooting, problem-solving, and critical thinkingPassion for learning and an ability to communicate complex issues in a clear and educational mannerAbility to adapt to rapid changes in the workplaceProficient in using technology and navigating multiple systemsWhat We Offer: Comprehensive health benefits - Medical, Vision, Dental 401k retirement planPaid Parental Leave20 days of Paid Time Off11 Company-Paid HolidaysBirthday OffWork From Home StipendCell Phone ReimbursementFitness Membership ReimbursementChild Care ReimbursementDeleteMe Gold MembershipDiscounted DM Plans for Friends and FamilyWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
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