POSITION SUMMARYWe are seeking an experienced Quality Manager with a strong background in AI/ML systems to lead quality initiatives across our humanoid and cognitive robotics programs. This role focuses on ensuring end-to-end quality of machine learning data pipelines, model training, and AI system performance within the Physical AI domain. The ideal candidate brings hands-on experience in AI data quality, model validation, and testing of learning-based systems, ensuring high standards of accuracy, reliability, and robustness.Responsibilities:Develop and implement comprehensive quality assurance strategies tailored to humanoid and robotics development cyclesBuild, mentor, and manage a quality assurance team dedicated to robotics and AI projectsEnsure all products meet industry standards, safety regulations, and TELUS Digital AI quality benchmarksIdentify bottlenecks and implement continuous improvement initiatives to enhance product quality and reduce defectsAssess quality risks specific to humanoid and cognitive robotics (safety, reliability, edge cases) and develop mitigation strategiesPartner with engineering, product, and AI teams to integrate quality considerations throughout the development lifecycleEstablish KPIs, track quality metrics, and provide regular reports to senior leadershipMaintain comprehensive quality documentation, test cases, and audit trailsMinimum Requirements:Proven experience with AI models for humanoid robotics, autonomous robotic or cognitive robotic systems5+ years of quality assurance or quality management experience in technology/software development3+ years of experience in egocentric data collection, robotics, autonomous systems, or AI/ML projectsProven track record of leading quality initiatives in complex, hardware-software integrated environmentsStrong knowledge of testing methodologies (unit testing, integration testing, system testing, UAT)Experience with quality management systems and frameworks (ISO 9001, Six Sigma, Agile QA practices)Excellent project management and organizational skillsStrong analytical and problem-solving abilitiesBachelor's degree in Engineering, Computer Science, Quality Management, or related fieldLeadership & Professional SkillsGlobal Team Collaboration: Proven experience in working with global teams, over different time zonesLeadership: Ability to inspire and guide teams toward quality excellenceTechnical Acumen: Deep understanding of robotics, AI systems, and quality assurance practicesCommunication: Clear articulation of quality requirements and findings to technical and non-technical stakeholdersStrategic Thinking: Ability to align quality initiatives with business objectivesAttention to Detail: Meticulous approach to identifying and resolving quality issuesAdaptability: Comfort working in a fast-paced, innovative environment with emerging technologiesGOOD TO HAVEKnowledge of AI/ML model validation and testingFamiliarity with safety-critical systems and compliance (ISO 26262, IEC 61508)Certification in quality management (ASQ, Six Sigma Black Belt)Experience with test automation tools and frameworksBackground in hardware-in-the-loop (HIL) testingAgile/Scrum certificationOnly shortlisted candidates will be contacted/interviewed.Kindly attach an updated Copy of your CV in English.****About Company:****TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.Equal Opportunity Employer StatementAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
3 months ago