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The OrganizationWhat if K-12 education were designed to help all students develop lives of meaning and purpose? Wayfinder was founded at the Stanford d.school to answer this question. Our goal is to double our impact each year for the coming years. Our vision is to become the preeminent future-readiness curriculum company in the world — leading the global movement of purpose, meaning, and belonging-based education worldwide.What We ValueYou’ll be joining a team of incredibly motivated and dedicated staff members committed to living our organization's values. We work collaboratively across teams, and we feel and act like a purpose-driven organization. To the best of our abilities, each person’s role aligns with their own sense of purpose, which feeds into Wayfinder’s larger sense of purpose.We value equal access, inclusive community, and belonging, and these values are represented in our product, our team, and our school partners.Product: We develop our learning tools using human-centered design principles. We work with grade-level experts to ensure our curriculum is developmentally appropriate and engaging at all levels. Every Wayfinder lesson is supported by relevant research, prototyped in classrooms, and vetted by teachers over rounds of feedback and iteration. We use Universal Design for Learning principles to give every student an equal opportunity to succeed.Team: Our team is composed of people from all different backgrounds and walks of life. We intentionally recruit, hire, and work with people of all identities + experiences. We focus on belonging: being connected, accepted, and valued by the people around us.School Partners: We intentionally target a wide array of educational partners, from traditional to non-traditional, that work with a range of students from different socioeconomic groups.The RoleWayfinder is seeking a seasonal Product Support Associate to deliver timely, high-quality support to our users. This role will handle high-volume, detail-oriented operational tasks, including rostering users, managing licenses, updating permissions, and working with spreadsheets and system data. This role will play an integral part in the Product Support team’s ability to deliver excellent customer and technical service.Our ideal candidate is technically literate, highly detail-oriented, and comfortable working in fast-paced environments where they manage multiple incoming requests simultaneously. This role is well-suited for someone who enjoys structured, procedural, precision-based work involving spreadsheets, user systems, and ticket-based workflows. This is a full-time, seasonal position. This person will be expected to work up to 40 hours each week, and must be located on the East Coast to work EST hours. The estimated duration for this position is June 2026 through October 2026.The seasonal Product Support Associate will report to the Product Manager, Operations.We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply!ResponsibilitiesManage and reduce support ticket backlog while addressing incoming requests in a timely mannerProvide on-demand, time-sensitive rostering support to usersHandle manual user additions, license assignments, and perform quality checksDocument and navigate Salesforce workflows to track, update, and resolve customer requestsMaintain and troubleshoot failed or errored data importsSupport demo account setup and managementProvide coverage for the rostering slack channels and respond to internal questionsAssist in identifying recurring issues and suggest process improvementsRequirementsRecently completed a Bachelor’s degree, or have experience in customer service or technical supportStrong problem-solving and troubleshooting skillsExcellent attention to detail and organizational abilitiesAbility to manage multiple tasks and prioritize in a fast-paced environmentStrong written and verbal communication skillsComfort working with data, spreadsheets, and basic technical systemsExperience with customer support tools (e.g., Zendesk, Intercom), Salesforce, or content management systems is a plusFluency in written and spoken EnglishBenefitsCompensationThis position is exempt and salaried, with a pay rate of $50,000 per year.We offer a competitive package that is based on location and experience. We also offer the following benefits:401k: We care about your ability to save for your future.Time Off: Flexible vacation policy to encourage people to get out and see the world.Healthcare: Medical, dental, and vision policies.Goodies: Whatever hardware and software you need to get the job done.Team Fun: Regularly scheduled events, annual retreat, and celebrations.Learning: Learning & Development Opportunities to grow your skills and career.Great team: Working with fun, hard-working, kind people committed to making a difference!Flexible culture: We are results-focused. We don’t work at the office every day.And much more! Lots of other perks make this company an incredible place to work.LocationRemote work. Wayfinders’ regular operating hours are Monday-Friday, 8:00 a.m. to 5:00 p.m. This person will need to be available to work East Coast hours. The daily work schedule may vary depending on the crew in which you are working.Next Steps, If InterestedIf you are interested, please fill out the job application here.
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