You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
about 1 month ago
Requirements and responsibilities
This role is eligible for full-time remote within the US. Please note that we unfortunately cannot sponsor H1B visas at this time. Note that this is a customer facing role where you serve as a trusted technical advisor for Arpio customers throughout their lifecycle. This is not a pure engineering role.Who We AreAt Arpio, we’re building the next generation of cloud disaster recovery, specifically designed for the modern enterprise. We understand the growing list of threats to cloud workloads and the complexity of managing disaster recovery in those environments.That’s why we have created the easiest to use, most reliable SaaS solution on the market. Arpio protects your entire AWS workload from disaster with just a few clicks. No more time-consuming setup, risky manual processes, or sleepless nights.But we’re more than just a product. We’re a small, passionate team (YC W21) fueled by the thrill of tackling tough challenges and shaping the future. We’re not afraid to learn, grow, and push boundaries to build something truly innovative.About the RoleAs a Senior Solutions Engineer, you’ll serve as a trusted technical advisor for Arpio customers throughout their lifecycle.As a member of our Customer Success team, you'll partner closely with Arpio Product and Engineering. You’ll embed with customers from onboarding onwards to deeply understand the details of their AWS & Azure cloud environments, resilience goals, and the ways in which Arpio can best be deployed for maximum effectiveness.In this role, you’ll strive to understand customer requirements and issues at the granular level. You’ll have a natural curiosity and desire to identify the root causes of customer problems, and empathetically solve them. You’ll feel comfortable navigating from ambiguity to clarity, designing creative solutions that leverage the Arpio product and AWS & Azure best practices.ResponsibilitiesAct as a trusted technical advisor for Arpio customers through all stages of their lifecycle including implementation, disaster recovery planning, and failover testingImprove customer experience by participating in onboarding meetings, account reviews, and other sessions where you contribute expertise on technical topics.Cultivate a deep understanding of customer environments, as well as their resilience goals in AWS & Azure, so as to provide clear and proactive technical guidance to ensure success.Become an Arpio product expert; advising customers on the best ways to deploy the Arpio solution based on their unique requirements.Leverage your product knowledge as well as your expertise in cloud and hybrid cloud engineering, networking, and resilience strategies to deliver timely and organized solutions for customers.Serve as a technical voice of the customer in the product engineering lifecycle. Identify and document product gaps to promote customer retention and satisfaction.Accurately capture customer feature requests; collaborate with product and engineering stakeholders to define scope and relative priority.Assist with technical troubleshooting and escalations of reported issues promptly and persistently.Contribute to the Arpio customer base through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices.This role may require occasional travel to attend meetings with customers, conferences, and other industry events.Requirements10+ years of experience in a technical, customer-facing role at companies in similar spaces, with a demonstrated track record of successDeep cloud expertise, with knowledge of how to set up and deploy common environmentsMicrosoft Certified: Azure Solutions Architect Expert or equivalent experienceWorking knowledge of Active DirectoryWorking knowledge of Kubernetes/EKSExperience configuring & troubleshooting cloud and hybrid networking technologies; ability to dive into details around common topics such as DNS, routing, and connectivityPassion for collaborating with customers to understand their use caseSkilled at getting to the core of a customer problem and developing the best solution to meet their needsStrong communication skills with an ability to meet customers at their technical level, taking complex concepts and making them easily understoodComfort with the fast-paced, ambiguous nature of an early stage companyUS residentNice to HaveIt's a plus if you're located in the Triangle Region of North Carolina - we have an office and a core team located in RTP, NC, and hybrid working is an optionStartup experienceAWS Solutions Architect Associate CertificationRelease management experienceExperience with observability toolsSalary and BenefitsCompetitive salary and company equity packageFully employer-paid health benefits package; 75% employer-paid dental, vision and life insuranceUnlimited PTO policySmall, collaborative team environment with lots of autonomy Opportunity to learn and work on the cutting edge of cloud technology
Optionally, you can add more information later (benefits, pre-screening questions, etc.)