About the Role We're a US-based real estate technology company. Our clients are professional real estate investors who use our software to find vacant properties across the United States. They are knowledgeable users who appreciate working with someone who truly understands the platform and can think alongside them.We are hiring one thoughtful, analytical person to take ownership of our client operations: supporting users, helping them onboard, spotting trends in how the platform is used, and helping us continuously improve.This is not a traditional support role. We are looking for someone who enjoys thinking, learning, and solving problems, not just answering tickets.Who might be a great fitYou may be a strong match if you are:A former teacher, tutor, or trainer who loves explaining things clearly and patientlySomeone with an analytical mind who enjoys working with numbers, spreadsheets, and reportsA curious professional who likes to understand the "why" behind things, not just follow stepsSomeone looking for a meaningful, long-term role where your thinking is valuedWhat you will doSupport our US-based clients through chat (primary), with occasional email and voice callsHelp new clients get started and confidently use the platformNotice patterns in client questions and help us improve our documentation, onboarding, and productReview usage data and support metrics, and share insights with our teamWork closely with our Management and engineering team to surface ideas, bugs, and opportunitiesBuild and maintain knowledge resources so our team and clients keep getting better experiencesRequirementsWhat we are looking forExcellent written English; comfortable and confident on calls when neededStrong comfort with spreadsheets and basic data analysis (e.g. pivot tables, VLOOKUP, simple reports)Clear, patient communication and a genuine interest in helping peopleCritical thinking and the ability to figure things out independentlyA learning mindset and pride in doing good workAt least 2 years of professional experience in roles that required thinking, analysis, or teachingNice to haveBackground in teaching, tutoring, instructional design, or corporate trainingExperience with SaaS platforms, US real estate, or property dataExperience creating dashboards, reports, training materials, or knowledge basesSelf-taught skills you are proud of (this tells us you love to learn)Benefits100% remote / home-based workMonthly salary: PHP 40,000 – 45,000Collaborative and supportive team
