Logistics & Delivery Operations Executive at House of Rudra | Torre
Logistics & Delivery Operations Executive
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Logistics & Delivery Operations Executive

House of Rudra
Posted by
Sajal Kansal
Emma
Emma
You will optimize nationwide delivery for a purpose-driven brand, directly impacting customer experience.
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Full-time

Legal agreement: To be defined

Compensation is to be agreed upon.
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Remote (anywhere)
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Shared by
Emma of Torre.ai
 6 days ago

Requirements and responsibilities

Hiring: Logistics & Delivery Operations Executive (Work From Home)Join a fast-growing spiritual and devotional eCommerce brand and help us create a seamless delivery experience for thousands of customers across India.About the RoleWe are looking for a detail-oriented and proactive professional who can take ownership of our delivery operations and help improve order fulfillment performance.Your primary focus will be:Reducing RTO (Return to Origin)Managing NDR (Non-Delivery Reports)Improving delivery success ratesCoordinating with courier partnersEnsuring smooth customer delivery experiencesTracking shipment performance and identifying bottlenecksFollowing up on delayed, stuck, or high-risk shipmentsWorking with customer support teams to resolve delivery issuesPreparing reports and recommendations to improve logistics efficiencyWhat We're Looking ForExperience in eCommerce logistics, courier operations, or supply chain managementStrong understanding of: RTO management, NDR handling, courier escalation processes, delivery success optimization, last-mile logisticsExperience with platforms such as: Shiprocket, NimbusPost, Pickrr, Shopify, courier aggregatorsExcellent communication and follow-up skillsStrong analytical mindset and attention to detailKey Success MetricsReduction in RTO percentageImproved delivery success rateFaster NDR resolutionBetter courier performance trackingEnhanced customer delivery experienceWhy Join Us?Be part of a purpose-driven spiritual brand serving customers across India100% Work From HomeOpportunity to make a direct impact on business growthCollaborative and growth-focused environmentWork on meaningful products that inspire faith, positivity, and spiritualityHow to ApplyInterested candidates can send their: Resume, Relevant logistics/eCommerce experience, Current CTC, Expected CTC at info@houseofrudra.in or via direct message.
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