About UsAt OurAssistants, we connect property management, real estate, and growing businesses with highly skilled virtual professionals who bring efficiency, accuracy, and professionalism to every task. We’re committed to creating a supportive and growth-oriented remote work environment where every team member can thrive. Learn more at ourassistants.com.About the RoleWe are looking for a high-energy and knowledgeable Customer Service Representative (CSR) to support retail operations focused on pools and spa products. This role involves providing expert guidance, troubleshooting customer concerns, and turning inquiries into sales opportunities.If you are confident with pool systems, enjoy problem-solving, and thrive in a sales-driven environment, this role is for you.Key ResponsibilitiesAs a CSR, you will be the front line of customer support and sales, handling:Expert customer support via phone, email, and walk-ins (pool chemistry, maintenance, and equipment troubleshooting)Creating accurate quotes for pool packages, equipment upgrades, liners, and partsDriving sales through upselling chemicals, parts, and maintenance equipmentPerforming water testing and providing chemical treatment recommendationsProcessing orders and coordinating with service and delivery teamsRequirementsMinimum 1+ year experience in the swimming pool and spa industry is a MUSTStrong knowledge of pool chemicals, water balancing, and equipment/partsProven sales ability with experience in quoting and closing salesExcellent communication and customer service skillsAbility to quickly learn POS systems, quoting tools, and water testing systems

Customer Support (Swimming Pool and Spa Experience)

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

About OurAssistants:

ourassistants.com/

Admin access needed

Payment confirmed

A member of the Torre team will contact you shortly