Client Success Manager (Marketing Agency) at The Volt Studios | Torre
Client Success Manager (Marketing Agency)
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The Volt Studios

Client Success Manager (Marketing Agency)

The Volt Studios
Posted by
Kathleen Lockwood
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You'll drive strategic marketing projects, build client trust, and ensure exceptional execution.
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Part-time

Legal agreement: Contractor

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Compensation
USD14 - 19/hour
Non-negotiable
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Remote (for Brazil residents)
Remote (for Argentina residents)
Remote (for Costa Rica residents)
Remote (for Colombia residents)
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Visa sponsorship: No
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Posted 5 days ago

Requirements and responsibilities

English Requirement: - Exceptional spoken and written English is required. - This is a highly client-facing role. - You must be able to lead meetings confidently. - You must be able to communicate clearly and directly. - You must be able to build trust with clients. - You must be able to sound polished, calm, and consultative. - Candidates with weak verbal communication or uncertain meeting presence will not be considered. - Experience working extensively with U.S.-based clients is strongly preferred. Role Summary: - We are hiring a Marketing Project Manager to support strategic leads and manage client relationships across marketing and creative projects. - This role is highly collaborative and client-facing. Responsibilities: - Help guide projects. - Maintain strong communication. - Keep momentum moving. - Support strategy implementation. - Create an exceptional client experience. - This is NOT a backend admin PM role. Required Attributes: - Highly communicative. - Organized. - Consultative. - Confident in meetings. - Comfortable speaking with senior clients. What You'll Do: - Lead and facilitate client meetings. - Support strategic leads across projects and campaigns. - Manage timelines, deliverables, and communication. - Coordinate with designers, marketers, PPC specialists, and developers. - Keep projects organized and moving forward. - Ensure clients feel informed, supported, and confident. - Help translate strategy into clear action items and execution plans. Marketing Background (Required): - You must come from a marketing, agency, or creative background. - You should understand branding and creative process. - You should understand PPC / paid media terminology. - You should understand SEO fundamentals. - You should understand digital marketing workflows. - You should understand campaign execution. - You do NOT need to be the lead strategist. - You must be able to follow strategic conversations confidently and communicate professionally with clients. What We're Looking For: - 3+ years in marketing project management, account management, client services, or agency operations. - Exceptional English communication skills. - Strong meeting leadership and communication cadence. - Highly consultative and relationship-oriented. - Organized, proactive, and calm under pressure. - Strong follow-through and accountability. - Comfortable managing multiple moving projects simultaneously. Ideal Background: - Marketing agency experience strongly preferred. - Experience working directly with U.S.-based clients. - Strong understanding of marketing and creative workflows. - Comfortable in fast-paced environments. Compensation: - Paid hourly, depending on experience and communication quality. - Long-term opportunity. - Growth potential based on performance and ownership. Structure: - Remote. - CST overlap required. - Long-term collaborative role. - Highly client-facing. Important: - This role supports strategic leads but is not the primary strategy owner. - The ideal candidate is someone who understands marketing deeply enough to support strategy conversations. - The ideal candidate is someone who can confidently manage client communication. - The ideal candidate is someone who creates trust and momentum throughout the project lifecycle.
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