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About Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.What you’ll get:Remote working environment - your new commute is however long it takes to walk to your desk!Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!Job Overview: As a Total Loss Settlement Adjuster at Snapsheet, you are highly competitive and motivated by constant improvement. You are an effective communicator, whether you are emailing a request to your peer, talking with a body shop, lienholder or a carrier customer. You love working in an ever-evolving environment where openness to feedback and the ability to adapt is highly valued. You are a strong problem solver, identifying and resolving the day-to-day challenges involved in auto claims handling, specifically understanding total loss evaluations, settlements with carrier customers, salvage regulations and state compliance, as well as solving more complex problems. You want to work for a company where you can make a real impact and do it all from the comfort of your home office! Not licensed? We will license you prior to starting.ResponsibilitiesSettle Total Loss claims with owners and lienholdersSecure vehicle releases, negotiate release fees, and relocate salvageMitigate expenses for storage, rental, etc, within state complianceProcess associated paperwork to transfer title and secure salvage returnsIssue settlement payments to owners and lienholdersMaintain working understanding of estimatics, policy and carrier guidelines, state and regional regulatory compliance and laws.Maintain working understanding of Actual Cash Value. Candidates should be able to confidently speak to options, condition ratings, unrelated prior damage, refurbishments, comparable vehicles and market availability to negotiate settlement agreementUtilize internal training tools and external resources to clearly document every claim with high attention to detailMaintain documentation of all interactions with internal and external customers or sourcesWork effectively with repair facilities, rental agencies and salvage yards while maintaining a positive and professional demeanorManage and maintain virtual relationships with teammates, managers, and directors while working remotely from homeQualifications:Must be currently completing total loss settlements with an insurance carrierMust have a working understanding or background in estimating and evaluating total lossesThorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection2-5 years of Auto Total Loss Settlement experience in the Insurance IndustryExtensive knowledge of Automobile Total Loss Conditioning and Optioning processesThorough understanding of automobile terminology and vehicle construction.Working experience of estimating platforms: Mitchell UltraMate, CCC One and/or AudatexExcellent verbal and written communication skillsDetail-oriented and organized, with a commitment to delivering accurate and timely resultsExcellent negotiation and communication skills to interact with customers, shops and vendors remotelyTeam player with positive attitude and ability to work well with othersAbility to work independently and manage time efficiently in a virtual work environmentWe’re Built to Grow With You – And That Starts With How We Support YouAt Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.Offer two dental plans and one vision plan to keep you and your family healthy.Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.401(k) with a 4% company match—because your future is worth investing in.Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.Perks That Make Growing Here Even Better:Flexible PTO and 7.5 company-observed holidays to recharge on your terms.In-person connection points throughout the year including our annual Summit and Roadshows.Snapsheet SWAG and surprise mailers to keep the spirit alive.Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.Health and wellness campaigns that evolve with you year over year.*Please note that we are unable to sponsor applicants for work visas for this position at this time.Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing talent@snapsheet.me.Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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