About Right Side UpRight Side Up is a collective of premium marketing talent—with all of the marketing chops, and none of the agency fluff. We’re trusted by the most respected early-stage ventures, the fastest-growing tech companies, and well-established Fortune 500 teams to do one thing better: Growth. We have over 250+ clients including Stitch Fix, Sephora, Yelp, Sun Basket, Crunchbase, DoorDash, Robinhood, and more.About the Role We’re looking for a relationship-driven Client Engagement Senior Manager to support a portfolio of Enterprise clients. In this role, you’ll serve as a trusted advisor to our clients, driving value, client satisfaction and retention. You’ll be responsible for ongoing delivery and operational excellence of our client accounts. You’ll work closely with client stakeholders, our consultants and internal teams to ensure engagements run smoothly and meet and exceed client expectations. You’ll collaborate closely with the Marketing Strategy team to identify expansion opportunities and deepen partnerships. This role is perfect for someone who enjoys fast-paced environments, navigating complex client dynamics, is a self-starter, and takes pride in delivering the highest level of service to clients.What You'll DoBuild strong relationships with your client stakeholders across a portfolio of Enterprise clientsDevelop a deep understanding of the client business, marketing strategy, and growth goalsOwn the health and success of your client portfolio by developing and deploying strategies that drives high engagement, satisfaction and retentionLead client and consultant communications through structured outreach and engagement check-insMonitor consultant utilization and engagement effectiveness, identify risks and execute mitigation strategiesAdvocate for clients internally, surfacing client feedback and influencing product and process improvementsCollaborate with the Marketing Strategy team to identify and drive expansion opportunitiesNavigate and resolve difficult client situations quickly and constructively with a solutions-oriented mindset while preserving client relationshipsWhat We're Looking For6-10 years of experience in marketing, consulting, client services, or account managementExperience in fast-moving services environments (agency, consulting, tech, etc.)Strong relationship management skills and the ability to build trust with a wide range of stakeholdersDemonstrated leadership in driving client success among a range of clientsGrowth marketing experience in channels such in performance marketing or CRM/lifecycleA highly organized operator who can manage multiple engagements with a high attention to detailStrong problem-solving instincts and the ability to navigate challenging situations thoughtfully and proactivelyFluency with AI and ability to identify and implement points of leverage.Comfortable working independently in an environment that is fast-paced, evolving, and collaborativeExcellent communication skills — both written and verbal
