About Lyra HealthLyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.About the RoleLyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships and delivering results. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.ResponsibilitiesServe as the primary relationship owner for our Strategic segment employer customers (3,000-10,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholdersPartner with marketing to develop and deliver engaging campaigns and workshops for your customersProduce and regularly communicate customer reportsCollaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issuesContribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customersLeave customers feeling supported and delighted after every interaction, such that they renew with Lyra each yearQualifications8+ years experience in customer success/ or a related field, ideally in the area of HR / Benefits / Healthcare with employers or other large groupsExperience with customers with a headcount of 3,000-10,000 employeesPassion for mental health and changing the healthcare landscapeExcellent communication skills-both verbal and written, with an emphasis on quickly gaining trustAbility to innovate and creatively solve problems in a highly collaborative mannerStrong project management skills and a demonstrated ability to work successfully on cross-functional teamsAbility to prioritize and balance multiple customersWillingness to travel (10%)As a full-time Customer Success Manager II, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $106,000 to $146,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: *Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)*Lyra for Lyrians; coaching and therapy services*Equity in the company through discretionary restricted stock units*Competitive time off with pay policies including vacation, sick days, and company holidays*Paid parental leave *401K with up to 3% matching*Monthly tech allowance*We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you.
