Intake & Referrals Coordinator at ReWorks Solutions

Job Title: Intake & Referrals CoordinatorLocation: South AfricaJob Type: Full-Time, RemoteWorking Hours: US Hours (9am-5pm EST)Salary: South African Rand (ZAR)A highly personable, proactive, and client-focused Intake & Referrals Coordinator is sought to support referral conversion and intake operations within an ABA therapy environment. The successful candidate will be responsible for responding to new referrals, engaging with prospective families, guiding them through the enrollment process, and managing the intake process from initial contact through onboarding. This role requires someone who is friendly, professional, highly responsive, and motivated to ensure families successfully join the agency while receiving an exceptional client experience.Key ResponsibilitiesRespond promptly to incoming referrals generated through Meta lead campaigns and referral channelsContact prospective families via phone, email, and text messagingBuild rapport and establish trust with families through professional and compassionate communicationGuide families through the enrollment and onboarding processConduct intake calls and gather required client information and documentationClearly explain agency services, processes, and next steps to prospective clientsMaintain consistent follow-up with referrals to maximize conversion ratesTrack referral status and maintain accurate records within company systemsCoordinate with internal teams to ensure smooth onboarding and service initiationMaintain accurate intake documentation and administrative recordsSupport additional intake, referral, and client coordination activities as requiredRequirementsBachelor’s degree (BA/BS) highly preferredPrevious experience as an Intake Coordinator, Intake Specialist, Referral Coordinator, Client Intake Coordinator, or similar intake-focused role requiredIntake coordination experience is requiredStrong customer service and client relationship management experience preferredExceptional communication and interpersonal skills requiredMust be extremely personable, friendly, and professional in all interactionsStrong initiative and self-motivation requiredAbility to work with urgency and proactively manage referral pipelines requiredStrong organizational and follow-up skills requiredAbility to build trust and create a positive experience for prospective families requiredStrong attention to detail and administrative accuracy requiredExperience working in healthcare, ABA services, behavioral health, or related environments preferredExperience working with Meta Leads, referral management systems, or lead-generation platforms preferredAbility to work independently in a remote environmentReliable internet connection and a suitable home office setupBenefitsComfortable working U.S. hoursRemote work from homeFraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

Intake & Referrals Coordinator

Emma

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About ReWorks Solutions:

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reworkssolutions.com

Admin access needed