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Responsibilities
On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects a trusted brand.Key ResponsibilitiesCommunicate with customers across multiple channels (phone, email, chat) before, during, and after their transactionsProvide accurate information and solutions regarding accounts, payments and related servicesBuild rapport with customers, actively listen to their concerns and act promptly to resolve issuesAccurately update customer data in the system while handling confidential information responsiblyMultitask across systems and adapt to new tools and technologies as neededHandle customer complaints with empathy and escalate cases when appropriateContribute to continuous improvement by identifying common issues and suggesting process enhancementsRequirementsNative-level or fluent Dutch, with strong English communication skillsExcellent verbal communication skills, with the ability to actively listen and clearly articulate solutionsStrong written communication skills with proper grammar and attention to detailAbility to multitask, manage multiple systems and screens, and adapt to new software quicklyCustomer-focused mindset with empathy, patience and professionalismPrevious experience in customer service, a call center, or the financial sector is highly desirableAvailability to work flexible shifts Benefits1,500 euros gross per month & 14 salaries per year.Monthly performance bonus.Private health insuranceRelocation support for candidates moving to Greece.Work remotely all over Greece.Ongoing training and development opportunities.A diverse and inclusive work environment supporting one of the world’s most recognized fintech brands.
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