QA/Software Support Specialist at Medely | Torre
QA/Software Support Specialist
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Medely

QA/Software Support Specialist

Medely
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Employment

Compensation
USD60k - 80k/year
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities

• Partner with product owners and developers to define feature requirements, acceptance criteria, identify risks, and plan testing coverage for upcoming features / releases. • Perform issue reporting, research, analysis, confirmation and support resolution on assigned projects. • Define test plans, QA processes, and reporting requirements. • Orchestrate and execute test plans and regression testing suites; conduct analysis on outputs to help direct development direction. • Trouble-shoot/qualify cases before escalating to engineering. • Triage reported bugs and issues from Customer Experience, stakeholders, and other channels with the product team. • Be the first point of contact for internal stakeholder concerns relating to technical issues and represent their needs to the product and engineering teams. • Become an expert and trusted resource for answers regarding product functionality and usage.
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