Senior Customer Success Manager at CipherHealth | Torre
Senior Customer Success Manager
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CipherHealth

Senior Customer Success Manager

CipherHealth
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: To be defined

Compensation
USD47k - 109k/year
Non-negotiable
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities

• Include but are not limited to: • Strategically manage key relationships within a portfolio of CipherHealth’s customers, leading business reviews (BRs), program outcomes and charting progress against success metrics. • Establish and grow trusted relationships with customer leaders and project champions, ensuring that CipherHealth activities are closely aligned with the customer’s business strategy and intended goals. • Coordinate efforts cross functionally to ensure a consistent, high-quality customer experience that results in expansion and low friction renewals. • Drive best practice consultation to optimize solutions that drive business value and outcomes for your book of business; demonstrating knowledge of the industry, our solutions and the customer’s business environment. • Serve as a leader across the Customer Success organization, mentoring Associate Customer Success Managers as needed. • Consistently identify and nurture opportunities to drive to successful adoption in partnership with Sales colleagues.
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