Technical Support Engineer - Weekend Warrior at Dataiku | Torre

Technical Support Engineer - Weekend Warrior

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Full-time

Legal agreement: To be defined

Compensation
USD45k - 95k/year
Non-negotiable
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities


• Provide technical solutions and respond to technical requests from customers through a variety of different communication channels • Manage and resolve support issues with a high degree of technical complexity • Act as a liaison between clients and other Dataiku teams (such as Customer Success, Engineering, Data Science, etc.) to help deliver a fast and efficient resolution to issues or questions that have been raised by our end users • Improve efficiencies by documenting and standardizing support processes along with capturing or developing best practices • Develop tools that will help in diagnosing, resolving, and triaging hard-to-get-at problems • Document knowledge in the form of incident notes, technical articles, and contributions to knowledge bases or forums within specific areas of expertise • Follow-up on customer commitments in a timely manner, balancing effectively both processes with the need to adapt to the situation, along with relaying lessons learned and feedback internally to our other client-facing and technical teams