Director of Client Services at Indiegogo | Torre
Director of Client Services
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Indiegogo

Director of Client Services

Indiegogo
Posted by
Mariajosé Gómez
Julián Andrés Páez Polanía
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Full-time

Legal agreement: Employment

Compensation
USD60k - 95k/year
Non-negotiable
location_on
Remote (anywhere)
Posted almost 6 years ago

Responsibilities

• Build, manage, lead and inspire a high-performing client service team to achieve near and long term growth targets • Evision and define what success means by developing team KPIs and goals, and supervise the team to attain them • Craft relevant key initiatives and lead the team to successfully execute on initiatives • Drive the development and adoption of campaign strategy, project management tools, and marketing solutions to strengthen team competency • Align departmental priorities with other team leads to achieve team goals • Work collaboratively with sales teams (in different geographies), business operations team, and trust team to ensure team alignment and client success • Oversees the creation of new customer education material in collaboration with Marketing and other customer-facing teams • Collaborates with other internal stakeholders to translate new product and organizational challenges into new solutions for customers • Oversee employee progress in personal and professional goals; as well as advocate for employee growth and happiness • Supervise team hiring, training, career laddering, and long-term skills development • Lead team building events/exercises to build a positive team culture • Oversee overall department operational efficiency • Serve as a stakeholder to help define Indiegogo product vision • Contribute to setting company goals and key initiatives as it reflects on the team
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