Core Responsibilities
Operations & Vendor Management
- Coordinate with fulfillment and manufacturing partners to ensure timely delivery.
- Manage purchase orders, shipping logistics, and wholesale workflows.
- Negotiate and maintain vendor relationships.
Systems & Knowledge Management
- Maintain Notion as the hub for SOPs, dashboards, and documentation.
- Create processes that boost visibility and efficiency across teams.
Customer Service & Experience
- Support CS teams with dashboards (Gorgias, OpenPhone).
- Provide backup CS support during peak times.
- Share insights from customers to guide product and marketing decisions.
Finance & Compliance
- Track and reconcile expenses, invoices, and receipts (Brex, Shopify).
- Support compliance filings across states (CA, MA, NY).
- Partner with accounting advisors on audits and reporting.
Amazon & Brand Protection
- Manage Amazon Seller Central storefronts (US, UK).
- Monitor resellers/hijackers and coordinate removal through Brand Registry.
- Partner with Amazon account managers to safeguard the brand.
HR & People Operations
- Oversee onboarding, offboarding, and compliance documentation.
- Manage payroll and benefits workflows (Rippling, PFML, COBRA, workers’ comp).
- Support international contractor and Employer of Record (EOR) setups.
- Lead culture initiatives: gifts, team socials, and internal communications.
Executive Support
- Manage a complex calendar and prioritize CEO engagements.
- Prepare agendas, take notes, and track follow-ups.
- Draft professional communications and ensure task completion.
Requirements
Must-Have:
- 3+ years of experience as an Operations Associate/Manager, Chief of Staff, or in cross-functional operations.
- Familiarity with no-code automation tools (Zapier, Airtable, Notion automations).
- Experience leveraging AI tools for workflow optimization.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent written and verbal communication.
- Proactive problem-solver with discretion in sensitive matters.
- Ability to thrive in a fast-paced, entrepreneurial environment.
Nice-to-Have:
- Experience across HR, Finance, Customer Service.
- Proficiency with tools such as Rippling, Brex, Shopify, Amazon Seller Central, Slack, Gorgias, and Google Workspace.
