Internships @ WealthsimpleAt Wealthsimple, we offer 4 to 8-month internships that are open to co-op and non-co-op students, and recent grads. During your internship, you will have the opportunity to contribute to projects that are changing the landscape of financial services for Canadians. You will be on a team that supports your growth, provides mentorship, and connects you to the broader Wealthsimple community!Our internship program follows a hybrid work model, where you’ll be working from our Toronto headquarters on Wednesdays and Thursdays. This structure offers the flexibility of remote work, while also providing the collaboration, connection, and mentorship that come from being together in person.Eligibility✔ Currently enrolled as a student at a Canadian post-secondary institution or technical bootcamp✔ New graduates - Within 6 months of your graduation date✔ Available to work full-time hours✔ Residing in Canada✔ Able to commute to our Toronto HQ on Wednesdays and ThursdaysAbout the CX Operations Team:The CX Operations (CXO) team is responsible for enabling exceptional client and agent experiences across Wealthsimple through optimized systems, content, AI solutions, and strategic initiatives. We manage the technology, knowledge, and processes that power our customer experience organization, driving continuous improvement in efficiency and effectiveness. Within that team, the AI Experiences team is responsible for the end-to-end strategy, development, performance, and continuous improvement of AI-powered solutions within CXO. We partner with teams across the organization to identify opportunities to enhance both our workflows and client experience with AI tool implementationsAbout the AI Experience Intern Role:As an AI Experience Intern, you will partner with internal SMEs to drive our client-facing AI solutions forward that deliver measurable improvements in containment & resolution time, and aim to elevate client experience. You will develop expertise in AI chatbot optimization, performance monitoring, and cross-functional collaboration while directly contributing to measurable improvements in client satisfaction and operational efficiency.This role will be closed for applications on Wednesday November 19th at 11:59PM EST.In this role, you will have the opportunity to:Lead AI chatbot performance optimization initiatives, including accuracy improvements, user satisfaction enhancements, and conversational flow refinements.Collaborate with Product Management, Engineering, Workflow Optimization and vendor teams to integrate AI tools with CXO systems (Zendesk, Five9) and ensure seamless functionality across platforms.Monitor and analyze key performance indicators (KPIs) for AI initiatives, translating user feedback into actionable improvements and strategic recommendations.Support the identification and implementation of new AI use cases that benefit CXO operations and client experience.What you'll bring:Strong analytical skills with experience in performance monitoring, data analysis, and translating insights into strategic recommendations.Technical aptitude for AI tools and customer operations platforms, with eagerness to learn emerging technologies in conversational AI.Excellent collaboration and communication skills to work effectively across Product, Engineering, Marketing, and vendor teams.Bias toward experimentation and continuous improvement, with ability to foster a culture of innovation within cross-functional teams.Interest in staying current with industry trends, best practices, and emerging AI technologies.Why Wealthsimple?🤑 Competitive salary with group savings matching plan using Wealthsimple for Business🌴 Generous vacation days and unlimited sick and mental health days🎉 Intern programming including educational workshops, hackathons, and mentorship🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)💖 Company-wide wellness days off scheduled throughout the yearWhat past interns have said about their experience at Wealthsimple:"I absolutely loved the term here and had a great chance to learn new things and meet many amazingly talented people! I also really appreciated the mentorship program, having someone who was an alumni from my school+program was a great chance to learn more and help plan my career and academic journey!""A lot of autonomy and trust from teammates; In-person office experience allowed for a lot of deeper friendships; I genuinely like the Wealthsimple product which made it very exciting to work on it""The other interns were really a highlight as well as all of the things that y'all planned for us. I also would say my own team really made me feel at home and welcomed. I love the codebase and engineering tools a lot and will miss it!"Technology & Innovation at WealthsimpleWe believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI and tooling, to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.DEI StatementAt Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.Accessibility StatementWealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.AI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
