ServiceNow Principal Technical Consultant - ITOM at Crossfuze

The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you! Flexible remote work options Additional PTO day for mental health Competitive paid time off Half-day Fridays Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits. Paid maternity and paternity leave for biological birth and adoption Newborn, adoption and fertility assistance Competitive training & development programs 401(k) with employer match 10 days toward bereavement leave Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders. Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes. Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement. Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development. Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization. Develop required integration components (SSO, LDAP, etc.) with multiple systems. Develop required portal components. Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution. Juggle multiple and complex projects/initiatives. Promote continuous improvement practices for delivery/engagement materials. Support specific sales activities when required. Provide training and mentoring to other members of the Crossfuze Delivery team upon request. Responsibilities: - Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders - Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes - Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution - Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them - Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement - Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development - Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization - Develop required integration components (SSO, LDAP, etc.) with multiple systems - Develop required portal components - Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution - Juggle multiple and complex projects/initiatives - Promote continuous improvement practices for delivery/engagement materials - Support specific sales activities when required - Provide training and mentoring to other members of the Crossfuze Delivery team upon request

ServiceNow Principal Technical Consultant - ITOM

Responsibilities

Skills wanted:

Language(s) required:

About Crossfuze:

mission:

www.trecglobal.com/

Admin access needed