Technical Content Manager at Bevi

Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we have grown tremendously each year since launch. In addition to maintaining hypergrowth with our current product line, Bevi is heavily investing in new product development. Our Technical Content Manager position is a key role within the Customer Care team reporting to the Director of Customer Care. The primary focus of the role is to run a process that enables the intake of new and updated documentation requests from the business stakeholders and prioritize development and delivery. As a Technical Writer/Content Manager you will research, write, and prepare a variety of technical user documentation, collaborate with subject matter experts (Customer Care, Engineering, Product Management) during the design phase to gain an understanding of the content and/or process in the documentation. Responsibilities: - Ownership of the Bevi documentation intake process and ensuring regular delivery of new and updated documentation. - Collaborate with subject matter experts to establish technical specifications and to determine subject material to be developed for publication. - Revamp/Reorganization of the Bevi internal and externally facing Knowledge Base including taxonomy, search optimization, and effective layout. - Organize material and create new documentation according to set standards regarding order, clarity, conciseness, style, and terminology. - Project manage larger initiatives that include consolidation, archiving of duplicative information, and identification of contradictory materials. - Effectively utilize a variety of technology/methods to develop, track, edit, and publish documentation. - Edit, standardize, or make changes to material prepared by other writers. - Analyze and determine need for revisions in previously published materials and development of new material. - Build and maintain strong partnership with identified stakeholders to ensure continuous improvement for Bevi documentation and processes outlined. - Ensure the projects assigned are completed on time and with high quality. - Establish a process to rate documentation and understand gaps/needs. - Align documentation with top issues to drive down incoming support. - Align documentation with current training for Partners to ensure cohesive messaging.

Technical Content Manager

Responsibilities

Skills wanted:

Language(s) required:

About Bevi:

mission:

bevi.co

Admin access needed