Operations Manager at Alma | Torre
Operations Manager
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Alma

Operations Manager

Alma
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(8) info
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Full-time
Compensation
USD100k - 125k/year
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Remote (anywhere)
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Posted almost 3 years ago

Requirements and responsibilities

Alma is on a mission to simplify access to high-quality, affordable mental health care. They have raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022. Alma is looking for a highly motivated, team-oriented individual who is passionate about making mental health more affordable and is excited to work on one of Alma’s largest growing initiatives. This Operations Manager will manage the day-to-day operations of Alma’s Insurance Program while leading a large and growing team through process change and scale. Responsibilities: - Lead and manage subteams within the claims side of the revenue cycle team, managing up to 6 Team Leads or Specialists and a subsequent team of 50+ remote employees - Collaborate with Operations leadership to execute data-driven process changes and optimize existing workflows for scale - Manage and support day-to-day operations and escalations of the claims team within Alma’s insurance program - Collaborate with cross-functional teams with escalations by owning, executing, and reporting on identified escalation projects - Strategize with the Sr. Ops Manager to marry staffing plans with technology roadmaps to set Alma operations up for success at scale, and own necessary change management within the team - Analyze daily, weekly, and monthly program data and report key metrics to the team
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