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Responsibilities
Job Type: Full-time, permanent contract (Contrato a término indefinido). Location: Remote in Medellín or Bogotá. Salary: $5,500,000 COP monthly. Benefits: All legal employment benefits (prestaciones de ley).
We are seeking a highly motivated, bilingual Level 1 / Level 2 IT Support Technician to join our managed services team. This is a full-time, remote position.
The ideal candidate will deliver helpdesk and technical support to clients in industries such as healthcare, government contracting, and construction. You will ensure systems operate smoothly and securely while adhering to compliance standards like HIPAA and CMMC.
Key responsibilities:
* Provide Level 1 and Level 2 technical support via the ticketing system, phone, and remote sessions.
* Troubleshoot and resolve issues related to Microsoft 365 administration (Exchange, Teams, SharePoint), Microsoft Intune device management and endpoint compliance, Windows and macOS operating systems, Unifi networking (gateways, switches, access points), and basic networking (VLANs, VPNs, IP configuration).
* Manage user onboarding and offboarding, MFA and Conditional Access setup, and device enrollment.
* Monitor system alerts using Intune, Microsoft Defender, and UniFi dashboards.
* Maintain documentation for incidents, resolutions, and client environments in internal systems such as Hudu.
* Participate in an after-hours on-call rotation for critical (P1/P2) issues.
Required skills:
* Bilingual fluency in Spanish and English (written and verbal).
* Customer-facing experience.
* Technical experience with Microsoft 365 administration and troubleshooting, Microsoft Intune and Endpoint Manager, Windows 10/11 and macOS, Unifi network devices and VPN configurations, Active Directory, Windows Server, and virtualization (Hyper-V or VMware).
Professional skills:
* Diagnostic and communication skills with the ability to explain complex issues clearly.
* Customer-first attitude and commitment to service excellence.
* Reliability, professionalism, and integrity in handling sensitive information.
Preferred:
* Experience in an MSP environment.
* Exposure to compliance frameworks such as HIPAA or CMMC Level 2.
* Certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Certified: Modern Desktop Administrator.
Why join us:
* Full-time, permanent position (Contrato a término indefinido) with all Colombian legal benefits (prestaciones de ley).
* Monthly salary of $5,500,000 COP.
* Defined path for advancement.
* Monday to Friday schedule, 9:00 AM to 5:00 PM EST.
This job post is closed.