About PlasmidsaurusPlasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists. Our sequencing services are used daily by thousands of innovators, including Nobel laureates, Fortune 100 pharma, and over 70,000 scientists.We began by revolutionizing plasmid sequencing, making it exponentially cheaper and faster, with innovative sequencing technologies and a global network of laboratories that turn samples into answers in hours, not weeks.Now we are expanding that same disruptive model across all of genomics. With the launch of our new RNA-seq service, we are taking a bold step toward our vision to sequence everything, providing scientists everywhere with faster, simpler, and more affordable access to the data that powers discovery.Every team member at Plasmidsaurus plays a crucial role in driving the future of biotech research. Together, we are building the world’s most efficient sequencing engine that operates overnight, scales globally, and helps scientists make breakthroughs faster than ever before.This position may be fully remote, or hybrid in Chicago, IL, San Francisco, CA, or Cambridge, MA.What You’ll DoPartner directly with scientists, labs, institutions, and channel partners to ensure seamless onboarding, proactive support, and long-term success.Build trusted relationships with key scientific and institutional stakeholdersProactively manage the customer lifecycle from onboarding through renewal and expansionCollaborate closely with our sales, lab operations, and product teams to ensure fast, accurate delivery of resultsIdentify and proactively address customer needs, escalating when appropriateMonitor account health and usage metrics, drive product adoption, and surface opportunities for growthServe as a voice of the customer — capturing feedback and translating it into actionable insightsHelp build processes, systems, and playbooks that scaleEducate customers on new capabilities/products, best practices, and how to maximize value from our platformContribute to a culture of scientific excellence and customer obsessionWhat We’re Looking For5+ years of experience: in customer success, account management, or client-facing roles — ideally in relevant life sciences, biotech, or scientific servicesStrong scientific fluency: experience working with researchers, sequencing labs, or genomics platforms a major plusExcellent communicator: you can translate technical ideas to diverse audiencesStartup mindset: comfortable working in a fast-paced, evolving environmentProven ability to manage multiple accounts and priorities simultaneouslyPassion for helping customers do their best workExperience with CRM tools (e.g., HubSpot, Salesforce) and customer health platformsWe encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will thrive with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, please let us know at careers@plasmidsaurus.com.
