For companies:
For professionals:
For everyone:
For developers:
Responsibilities
About the roleThe Surgimate Customer Success team is growing and we are looking for the right person to fill the role of Customer Success Manager. Surgimate is an enterprise SaaS company in the digital health space committed to revolutionizing the way surgeries are scheduled. The Customer Success Team is responsible for building relationships, driving product adoption, and empowering clients to meet their goals. As experts of the Surgimate platform, we provide value as trusted advisors to our clients.Key ResponsibilitiesOwn customer outcomes by ensuring clients clearly understand, adopt, and realize measurable value from SurgimateDefine success criteria with customers and regularly track progress against agreed goals (ROI, efficiency gains, workflow improvements)Proactively identify gaps in adoption and create action plans to improve product utilizationBuild and maintain strong, trusted relationships with key stakeholders across client organizationsServe as the primary point of contact and strategic advisor for all assigned accountsDevelop a deep understanding of each client’s workflows, business goals, and challengesDrive ongoing product adoption through regular check-ins, training sessions, webinars, and business reviewsEducate customers on new features and ensure alignment with their needs and use casesReinforce best practices to ensure consistent and effective platform usageMonitor account health and engagement to identify risks and opportunities earlyTake ownership of retention by addressing issues before they escalateMaintain clear account plans and engagement strategies for key customersIdentify opportunities for expanded use cases, additional locations, or deeper product adoptionPartner with Sales on upsell and expansion opportunitiesHelp customers uncover additional value through new workflows and featuresAct as the voice of the customer internally, providing structured and actionable feedback to ProductIdentify trends across accounts to influence product improvements and roadmap prioritiesPartner closely with Implementation to ensure smooth handoffs and continuity post-go-liveWork with Support, Product, and Sales to deliver a cohesive customer experienceMaintain accurate account data, notes, and activity trackingMeet KPIs related to engagement, retention, and growthContribute to building scalable customer success processes and playbooksTravel on-site to meet with clients (~30%)Support evolving initiatives as the company growsRequired Qualifications3-5 years of Customer Success, Account Management, or a client-facing consulting role, preferably within a B2B SaaS environmentExperience working with healthcare customers or within healthcare operations strongly preferredProven ability to manage relationships across a range of account sizes, including engaging with executive stakeholdersExceptional written and verbal communication skills, with the ability to clearly and effectively communicate complex conceptsStrong problem-solving abilities with a proactive, solutions-oriented mindsetHigh level of comfort with technology and ability to quickly learn new systems and workflowsExperience with CRM tools (Salesforce preferred)What we're Looking For: Our Surgimate Core ValuesIntegrity: Builds trust through honesty, transparency, and doing the right thing for both customers and teammatesMission-Driven Impact: Motivated by helping customers succeed and improving outcomes in healthcare, not just completing tasksProgress over Perfection: Takes action, iterates quickly, and continuously looks for ways to improve rather than waiting for perfect conditionsAccountability: Takes ownership of customer outcomes, follows through on commitments, and proactively addresses challengesCustomer-Centric: Deeply understands customer needs, advocates for them internally, and ensures they realize meaningful value from the platformTeam Over Ego: Collaborates effectively, supports teammates, welcomes feedback, and prioritizes team success over individual recognitionWorking ConditionsRemote-first role with occasional travel requiredFlexibility to work extended hours as needed to support key initiativesLearn more about SurgimateOur Product & Mission: At Surgimate, we’re one company with three powerful platforms — Surgimate, ImplantBase, and openDoctor — working together to transform how surgeries are coordinated and delivered. Each platform supports a different phase of the surgical journey, from patient access and scheduling to implant management and post-operative care. United under one mission, we’re building the essential operating system for surgical orchestration — helping providers deliver faster, smarter, and safer care.Our Team: At Surgimate, we are a remote first team distributed across the US with R&D Centers in Israel & India. We offer opportunities for our team to spend time together at meetups, volunteer, and work flexibly.Our Benefits: Full time, US based team members can expect: Competitive salary plus commissions/bonus, 401(k) with company match up to 4%; Medical, dental & vision plans for the employee through Cigna, plus employee covered plans available for dependents; Long Term Disability and Life Insurance; Monthly Home Internet & Wellness allowances; 10 Holidays + 2 Holiday Eves; 18 days PTO, 18 days Sick Leave; Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3). Our benefits may vary by country.
This job post is closed.