Who we areAt Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve.We are a purpose-driven, fast-moving organization building systems, programs, and experiences that strengthen both our volunteers and the people who reach out to us in moments that matter most.Joining our team means doing meaningful work alongside thoughtful, collaborative colleagues—where your ideas, creativity, and expertise directly contribute to impact at scale.Role SummaryWe are looking for a Learning Experience Designer who is energized by building engaging, scalable learning experiences from the ground up.In this role, you’ll design and evolve training programs that prepare and support our volunteers—ensuring they feel confident, capable, and ready to engage in high-impact conversations. You won’t just build courses—you’ll help shape learning journeys, certification pathways, and systems that strengthen readiness over time.This role is ideal for someone who thrives in a build-and-improve environment, enjoys working cross-functionally, and brings both creative learning design and strong stakeholder partnership to their work.What You’ll DoDesign & Build Learning ExperiencesDesign and develop engaging, high-impact learning programs—not just individual coursesCreate content for new volunteer onboarding and ongoing educationApply adult learning principles to create meaningful, memorable learning experiencesDevelop structured learning journeys, assignments, and certification pathwaysContinuously improve content through iteration, feedback, and evolving needsLead Learning Strategy & EvaluationConduct learning needs analyses to inform program designDefine success metrics and evaluate learning effectivenessDesign assessments (formative and summative) that measure competency and readinessBuild scalable frameworks, templates, and standards for learning designOwn & Evolve the Learning EcosystemPlay a key role in LMS migration and optimizationDesign learning experiences directly within LMS platformsEnsure content is accessible, well-structured, and scalableBring a systems-thinking approach to how learning is delivered and experiencedPartner Cross-FunctionallyCollaborate closely with clinical, learning & engagement, and subject matter expert teamsTranslate complex or sensitive content into clear, engaging learning experiencesPartner with internal and external stakeholders to design and deliver programsManage projects end-to-end, including timelines, milestones, and communicationMinimum QualificationsDemonstrated experience designing and delivering learning experiences or programsStrong application of adult learning principles in practiceExperience using e-learning authoring tools (e.g., Articulate Storyline, Rise, or similar)Experience working within or building content for learning management systems (LMS)Understanding of accessibility standards and inclusive learning designExperience creating or editing written, video, or multimedia contentAbility to develop visually engaging learning materials (e.g., Canva or similar tools)Experience managing projects, timelines, and deliverables Preferred QualificationsExperience in psychology, education, or a related field (through academic or professional work)Ability to communicate in Spanish or experience working in multilingual environmentsExperience managing or evaluating curriculum, learning programs, or training initiativesExperience adapting or localizing content for different audiences or environmentsReliable High-Speed Internet RequiredMust have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.For United States-based candidatesThe full salary range for this position, across all United States geographies, is $67,452 - $75,768. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.Benefits & Well-BeingCrisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices.Highlights include:Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mindEmployer-funded HSA contributionsGenerous PTO, sick time, and 19 paid holidays with a winter break12 weeks of fully paid parental leave after 26 consecutive weeks of serviceMonthly internet and mental health stipendsAnnual Wellness StipendHome office and professional development stipends403(b) retirement plan with employer contributionSabbatical after 3 years of serviceBenefits are for U.S.-based employees; international benefits may vary.Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.No visa sponsorship available for this position.This is a remote-only positionPlease note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.
