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Responsibilities
About the RoleReporting is at the core of how our customers understand their performance and make strategic decisions. Today, as Attentive continues to expand into new channels and products (including Email), the quality, speed, and flexibility of our reporting experience is more important than ever.In this role, you will be responsible for ensuring Attentive's reporting platform is accurate, consistent, fast, and trusted across all customer touchpoints. You will work closely with clients, Sales, Design, Data, and Engineering to define a clear reporting strategy that delivers indisputable value and positions Attentive as a best-in-class marketing partner.We’re looking for a strategic, data-savvy Senior Product Manager to own and evolve Attentive’s Reporting suite. This role is ideal for a PM who enjoys going deep into data foundations and cares deeply about building intuitive, flexible, and trustworthy client experiences.You’ll play a critical role in shaping how Attentive communicates proof of value—ensuring our metrics are consistent, performant, and easy for customers to understand and act on. Your work will directly improve client trust, reporting adoption, and Attentive's ability to win and expand deals across channels.What You’ll AccomplishOwn the definition, alignment, and long-term health of core reporting metrics across teams and productsResolve existing inconsistencies caused by differing source data or logic, and put guardrails in place to prevent future fragmentationPartner with Data and Engineering to establish clear metric standards, documentation, and governanceEnsure customers experience a single, trustworthy version of the truth, no matter where they view their dataLead product discovery to deeply understand current pain points in reporting and analytics across CSM, ESM, and AM workflowsDevelop a product strategy that reduces manual reporting burden and unlocks Rev Org capacity to focus on strategic partnerships and high-value customer opportunitiesOwn the end-to-end delivery of reporting and analytics enhancements, from requirements to launch to iteration in close partnership with EPD counterpartsDefine success metrics for reporting efficiency and track improvements in Rev Org time saved, reduction in support tickets, and improvements in customer satisfactionBuild feedback loops with internal teams and customers to ensure the product continuously evolves to meet emerging analytics needsYour Expertise4+ years of Product Management experience at a SaaS or data-driven companyProven experience owning data-rich products and translating complexity into clear, usable experiencesA strong executor biased towards action who can move from ambiguity to shipped impactCustomer-obsessed, you love talking to clients and turning qualitative feedback into concrete product decisionsComfortable working cross-functionally with Design, Data Science, Engineering, and other Product ManagersHighly analytical, with a track record of setting measurable goals and evaluating outcomes post-launchAn excellent communicator who can align diverse stakeholders behind a clear vision and roadmapPassionate about building tools customers trust and rely onBonus: Experience with marketing platforms, analytics products, or SaaS reporting toolsFor US based applicants:- The US base salary range for this full time position is $175,000 - $219,000 annually + equity + benefits- Our salary ranges are determined by role, level and locationAttentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other's championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive's successAbout the CompanyAt Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
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