About Scene HealthScene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication non-adherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.Reports to: Vice President of OperationsOverviewScene Health is on a mission to solve medication non-adherence — one of the most persistent and costly problems in healthcare. We're a remote-first digital health startup building a platform that uses asynchronous video to transform how patients engage with their medications and care teams. We've already impacted thousands of lives, and we're scaling fast. We're a diverse team of clinicians, technologists, and public health advocates who believe technology should make care more human, not less. If you're a clinician who's made the leap into the startup world and found your people — keep reading.About the RoleWe're looking for a clinician-turned-operator who is as comfortable building systems and scaling teams as they are thinking about patient outcomes. As Director of Clinical Engagement & Operations, you will own the strategy and execution of Scene's clinical programs — setting the standard for how asynchronous video is used to engage and retain patients, scaling a high-performing remote team, and embedding operational rigor into everything we do.This is not a traditional clinical leadership role. It's a growth-stage leadership role that requires clinical credibility. You'll balance innovation with operational discipline — building new approaches to patient engagement while scaling the systems and team infrastructure that make those approaches sustainable. You'll move with intention, make decisions confidently, and leave behind infrastructure that grows with the company.Key ResponsibilitiesClinical Engagement StrategyDefine and drive the vision for how asynchronous video is used to motivate, retain, and support patients — from VDOT to medication coaching to MTM/CMR pharmacy servicesOwn Scene's Engagement Standards: develop, operationalize, and continuously evolve the protocols that define high-quality video-based care deliveryIdentify opportunities to innovate and test new engagement approaches that improve adherence and continuity of careServe as the clinical voice in product and workflow design, advocating for enhancements that improve both team efficiency and patient experienceTeam Building & People LeadershipLead, grow, and develop a remote clinical team of nurses, pharmacists, health coaches, and support staffBuild the performance management infrastructure — including competency frameworks, QA programs, and coaching systems — specifically designed to evaluate and improve asynchronous video engagement qualitySet the bar for how clinicians show up on video; model it yourself and hold the team to itPartner with HR to design hiring strategies, onboarding, and succession planning that scale with the businessOperational DisciplineImplement and own digital workflows end-to-end — from scheduling and coverage models to documentation, escalation pathways, and SOPsUse platforms like Salesforce and Talkdesk alongside Scene's own platform to monitor KPIs in real time and drive data-informed decisionsEnsure clinical delivery is compliant, consistent, and well-documented to support billing and reporting requirementsIdentify trends in engagement and quality data; act quickly on gaps with targeted interventions or workflow redesignsCross-Functional CollaborationPartner closely with Activation, Account Management, Growth, and Product to launch, optimize, and scale clinical programsTranslate organizational goals into actionable operating plans, staffing models, and team structuresRepresent Scene's clinical team at external meetings and events as neededWho You areYou've worked in a startup or growth-stage digital health company and know what it means to operate at the intersection of innovation and efficiency. You understand that scaling well means building systems that are both nimble and durable — not just shipping fast, but building infrastructure that holds as the company grows. You're energized by the challenge of doing both: pushing the boundaries of what's possible while tightening the operations that sustain it.You're a strong people leader who develops others through direct feedback, clear expectations, and genuine investment in their growth. You set a high bar and hold people to it — with rigor and with care.You're operationally fluent. You've implemented digital workflows, built QA programs, and used data platforms to run and improve clinical operations. You don't wait for systems to exist — you build them.You are genuinely passionate about video as a medium for patient engagement. You show up on camera with energy and intention, and you coach your team to do the same.Required QualificationsActive clinical licensure — MD, DO, NP, PA, RN, PharmD, or equivalent clinical degree10+ years of progressive leadership experience, including leading teams in technology-enabled or digitally delivered care modelsExperience in a startup or growth-stage digital health company — you've operated at the intersection of innovation and scaling, building systems that are both forward-looking and operationally soundProven experience building and scaling remote clinical or operational teamsDemonstrated clinical operations experience supporting patients with chronic conditions such as diabetes DM, hypertension HTN, congestive heart failure CHF, and/or COPDStrong understanding of patient needs, care pathways, and barriers associated with chronic disease managementDirect experience in at least one of the following areas: medication adherence programs, pharmacy services, and/or chronic disease management initiativesDemonstrated success implementing digital workflows and performance frameworks from the ground upHands-on experience with digital operations platforms such as EHRs, CRMs, call center technology, or similarStrong data fluency — you use metrics to manage, not just reportPreferred QualificationsExperience with asynchronous video-based care or engagement platformsExperience partnering with health plans, hospitals, or public health organizationsAdvanced degree (MBA, MPH, MScN, or equivalent)Spanish language proficiencyWe are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
