Technical Support Engineer II San Francisco at Samsara | Torre

Technical Support Engineer II San Francisco

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Full-time

Legal agreement: Employment

Compensation
USD50k - 90k/year
Non-negotiable
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities


• Work through complex technical issues from post-sales customers via phone, chat, and email, taking end to end ownership from initial troubleshooting to resolution • Provide regular technical updates to customers, driving issues to timely resolution • Create and maintain customer-facing knowledge base articles and internal training materials • Work closely with product support engineering teams to identify trends, potential issues and assess customer impact • Serve as a subject matter expert and educator to other members of the support team, especially the Tier 1 Technical Support Specialists • Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices.