Customer success representative at Lizza | Torre
Customer success representative
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Lizza

Customer success representative

Lizza
Posted by
Piotr Godzinski
Former Torrex
Paola Andrea Rodríguez Gómez
Emma
Emma
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Full-time

Legal agreement: Depends on the location of the candidate

Currency exchange and payroll taxes to be paid by:

Candidate

Base compensation
USD800 - 900/month

+ Bonuses

+ Health insurance

Non-negotiable
location_on
Remote (for Mexico residents)
Posted over 4 years ago

Responsibilities

❇️ Important details: -This position is remote only in Mexico. -The first 2 or 3 months is a trial period. You will be hired as a contractor during this time. -You will start receiving benefits once you have passed the trial period. -The process will be the following: 1)Torre testing including English validation. 2) Interview with the hiring manager. 3) Interview with founders. 4) Offer. ❇️ What we are looking for: - We look for a person with experience in customer service through live chats, bots, email support, etc. - We look for someone who is responsible and creative, aligned with Lizza's vision and strategy. - We are looking for a person with cultural and market knowledge of Mexico to enhance customer experience. ❇️ What you will do: -Constant and meaningful communication with Lizza users, stiving always for problem resolution. - Identification and improvement plans for the area. -Successful transmission of the company's branding through the communication channels (live chats, bots, support emails, etc.) -Analysis of input and insights coming from the different communication channels.
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