📌 About Alpaca HealthAlpaca Health enables clinicians to become entrepreneurs, starting in autism care.We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians.We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM.🎯 Role: Intake CoordinatorWe are hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care. You will own all intake activity over the weekend, a time when families are typically most available to start their ABA journey.You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity.🚧 What You’ll DoOwn the intake journeyGuide families from initial inquiry through confirmed start of careProactively follow up via phone, text, and email to keep momentumEnsure all required information and documents are completed on timeNavigate insurance and access to careHelp families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps)Coordinate benefit verification and communicate next steps clearlyPartner with billing and insurance ops to resolve issues quicklyBe the trusted point of contact for familiesExplain patient responsibility, coverage, and expected costs in a clear, empathetic waySet expectations around timelines, requirements, and what “ready for care” looks likeBuild trust while maintaining urgency and accountabilityCoordinate across internal teamsWork closely with billing, operations, and partnerships to move cases forwardSurface blockers early and drive resolutionEnsure clean handoffs once families are ready to start careEnsure quality and fitAssess whether families are a strong fit for Alpaca’s model and providersFlag concerns and ensure alignment before starting servicesMaintain a high bar for readiness and experienceDrive operational excellenceMaintain accurate records and tracking across systemsIdentify patterns, bottlenecks, and opportunities to improve intake workflowsTake on additional responsibilities as needed to improve speed and quality of care access🧠 Who You AreYou are deeply empathetic but know how to push when neededYou communicate clearly and confidently, especially around complex or sensitive topicsYou are highly organized and follow through relentlesslyYou are comfortable navigating ambiguity and solving problems in real timeYou take ownership—you don’t wait for someone else to fix thingsYou are looking for a part time, weekend roleYou are fluent in both Spanish and English (required)🚀 Why JoinDirect exposure to company-building at an early stage.Real ownership of critical initiatives from day one.The opportunity to materially impact families and clinicians.A fast learning curve that few roles can match.

Weekend Intake Coordinator (Bilingual) - Spanish/English

Emma

Responsibilities

Skills wanted:

Language(s) required:

Lawal Abdulbaqi

Zeeshan Ahmed

Bao Van

Michael Gao

Lawal Abdulbaqi

Zeeshan Ahmed

Bao Van

Michael Gao

About Alpaca Health:

www.alpacahealth.io/

Admin access needed