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Responsibilities
VA+ is looking for an experienced Client-Facing Workforce Manager to manage U.S.-based client relationships, oversee account health, resolve service concerns, and ensure a high-quality client experience.This is a hands-on client relationship and service-delivery role, not primarily a VA attendance-monitoring position.What You’ll Do:Serve as the primary contact for assigned U.S. clientsBuild strong client relationships and conduct regular check-insMonitor client satisfaction, service quality, account health, and retention risksHandle complaints, escalations, and difficult conversationsCoordinate with HR, Workforce, Billing, Training, and OperationsManage VA replacements, transfers, and transitionsMonitor hours, utilization, scope changes, and billing concernsIdentify at-risk accounts and implement recovery plansMaintain accurate client records, action items, and follow-upsWhat We’re Looking For:3+ years of experience in Client Success, Account Management, Workforce Management, Staffing, BPO, or a similar client-facing roleExperience managing U.S.-based clients or business ownersExperience supporting remote teams, VAs, or outsourced staffExcellent English communication skillsStrong client management, problem-solving, and conflict-resolution skillsHighly organized with strong follow-throughExperience with CRM, reporting, and account managementAvailability during assigned U.S. business hoursPreferred: BPO, staffing, outsourcing, or Virtual Assistant industry experience.Work Setup: Remote | Full-Time | U.S. Business Hours
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