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About DutchieFounded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.About This JobThis role owns team performance against key metrics — go-lives, CSAT, and time to go-live — while building the processes and structure needed to support a fast-growing function. Grounded in Dutchie's core value that "it's all about the customer," you will manage day-to-day coaching and performance for Implementation Strategists, support clients directly through their onboarding journey, and partner seamlessly across Sales, Support, Customer Success, and Product to deliver a best-in-class SaaS experience for cannabis operators.What You'll Do…Manage, coach, and inspire a team of Implementation Strategists, fostering a "We, not I" team mindset to drive collective success and professional growthFocus on outcomes and get there fast by taking full ownership of team metrics, including go-lives, CSAT, and time to go-liveChampion our customer-first mindset ("it's all about the customer") by supporting clients directly during implementation to deliver a smooth, high-impact onboarding experienceAssign accounts and manage bandwidth across the team to balance workload and client needsUtilize first-principles thinking to continuously refine processes and procedures, increasing operational efficiency across the implementation functionPartner with Sales, Support, Customer Success, and Product teams to strengthen the end-to-end client lifecycleContribute to shaping and scaling the Implementation team as it grows, including developing and executing strategic initiativesBe held accountable to company-aligned goals tied to measurable implementation outcomesWhat You BringProven experience managing large teams toward volume-based metricsDeep hands-on experience retail platformsRetail cannabis experience preferred Strong client-facing skills, with the ability to build trust and manage client relationshipsEffective leadership with a track record of building, inspiring, and motivating teamsAbility to communicate directly, with empathy, building trust and maintaining open, respectful lines of feedback across internal teams and clientsAnalytical, structured, and first-principles thinking, with a relentless process-improvement mindset aimed at achieving key outcomes quicklyYou’ll Get…We are targeting a starting salary of $98,000 - $115,000 based on the intended level for this role.Full medical benefits including dental and vision plans to ensure you always have the best care.Equity packages in the form of stock options to all employees.Technology (hardware, software, reading materials, etc..) allowanceFlexible vacation and sick days
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