Client Success & Operations Specialist (Remote — Colombia or Argentina) Full-time, 40 hrs/week. Must be online 9:00am–5:00pm US Eastern Time. $1,800 USD/month to start. ABOUT US We help everyday people build profitable vending machine businesses — from buying their first machine to securing locations and growing a route. Our clients are hands-on operators, and our team is small, fast, and heavily automated. THE ROLE You are the human layer on top of systems that mostly run themselves. Three areas: 1. CLIENT SUPPORT Our onboarding is fully automated. You handle the questions the automation can't — answering what you can, escalating what you can't to leadership in Slack, and reporting back to our automation partner when a recurring question means the workflow itself should change. 2. COMMUNITY ENGAGEMENT You keep our Circle community alive: posting Location Wins when clients sign new Partnership Agreements, sharing client machine sales numbers, product posts, and daily encouragement. This is not scheduling content — it's being a present, genuine voice our clients look forward to hearing from. 3. LOCATION INTELLIGENCE OVERSIGHT You keep our in-process Location Intelligence projects moving — primarily fact-finding — tracked in Google Sheets. You notice when something has stalled before anyone asks. TOOLS GoHighLevel, Circle, Google Sheets, Gmail, Slack. You don't need to build automations. You need to understand what they do, why they matter, and work confidently inside them. Same with SOPs and AI tools — comfort and judgment, not expertise. WHO THIS IS FOR Someone who inherits a clumsy process and can't leave it alone. Who notices that a 6-step task should be 2 steps and says so. Who owns outcomes without being chased. Who uses AI to move faster, not to look busy. WHO THIS IS NOT FOR Anyone who measures their value by hours logged or steps performed. We are actively rebuilding processes our previous team made more manual than they needed to be. If a leaner process feels like a threat to your job, this is the wrong role. Here it's the point. GROWTH This role is designed to become Operations Manager within 6–9 months for the right person — owning SOP and automation strategy across client onboarding, support, and Location Intelligence. That step moves compensation to $2,300–$2,500 USD/month. It is a real path, not a dangled carrot. REQUIREMENTS - Based in Colombia or Argentina - Near-native written English (you will write publicly to our clients daily) - Reliable 9am–5pm EST availability - Reliable internet and a quiet work setup

Client Success & Operations Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Ryan Howard O'keefe Verified

Ryan Howard O'keefe Verified

About Vending Accelerator:

mission:

vendingaccelerator.com/

Admin access needed