About Care AccessCare Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.To learn more about Care Access, visit
www.CareAccess.com.How This Role Makes a DifferenceCentral Clinical Services enables decentralized and hybrid clinical trials by providing staff who virtually support patients and sites. The Research Assistant (RA) position delivers a strong customer experience for both sites and patients by providing virtual study support under the delegation of a PI. The RA is accountable for study delivery at the patient level and is expected to support the patient experience, data management, and other study administrative tasks with a quality-first approach. This is an early-to-mid experience position with the expectation that the RA has working knowledge of and experience in the clinical research industry. Candidates will be hired at the RA I or RA II level depending on experience.How You'll Make An ImpactPatient EngagementIdentify, recruit, educate, and pre-screen potential patients for a studyAnalyze, understand, and be knowledgeable of the study protocol and the associated disease(s) in combination to be able to educate patients and their families on what participating in the study means for the patientSpeak about studies with patients in a manner they can understandInterpret patient reported medical history and medication use to determine pre-screening qualification for a studyAssess if a patient is ready to be scheduled for a screening visit for a study or if more time is needed for them to become informed about the study, including a potential discussion with the study doctorReview next required study visits for patients and the timeline in the protocol to ensure they are scheduled within protocol windowWork closely with the Central Study Coordinator to understand all aspects of the study to which each patient consented, and ensure they are being scheduled for all applicable protocol mandated activitiesProactively contact patients to collect information, remind them of upcoming appointments, and engage in other patient retention activitiesVerify completion of study visits through systems checks and then process patient stipend payments accordinglyCommunicate PI decisions on study eligibility to patientsCommunicate via various mediums such as phone, email, and video conferenceDocument all patient interaction appropriately and in accordance with GCP and ALCOA-CHelp troubleshoot technology issues for patients as they ariseSystems Maintenance and Data ManagementMaintain up-to-date information across multiple study portalsReview data backlog and use good judgement prioritize data entry, clean-up work, and addressing queries according to study needs and requirementsEnter data in the correct systems within the required time frames per site per studySite InteractionAttend regularly scheduled meetings with PIs and their site teamsReview work done since previous meeting and prepare the site meeting agenda accordinglyPresent progress information, escalations, and items for clarification to PI during calls alongside the CSCCommunicate with study sites between regularly scheduled calls to resolve issues and questionsMRI Facility Set-upIdentify potential facilities for patients to go for study imaging requirementsExplain the imaging requirements to identified facilities per protocolNegotiate contracts with potential facilitiesServe as the liaison between the facility and the central study imaging reader for the duration of the studyOther ResponsibilitiesAnalyze and understand study protocolsSupport the preparation of regulatory documents, obtain signatures from required and appropriate personnel as requiredHelp troubleshoot technical issues that may ariseAssist with other study related administrative activities as neededThe Expertise RequiredHighly proficient at using a variety of technologies used for clinical research including recruitment platforms, IWRS, EDC, and other clinical trial software, and able to work across multiple platforms at the same timeSkillful with Microsoft Office applications (Word, Outlook, Teams, and Excel)Demonstrate professionalism in all situations and work effectively with a diverse group of individualsUnderstand when issues require escalationStrong communication customer service abilitiesProficient in research terminology and basic medical terminologyUnderstand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-CStrong organization and time management skillsHigh attention to detailAbility to work in a fast-paced environmentCritical thinker and problem solverAbility to work effectively in a remote environmentProper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)Certifications/Licenses, Education, and ExperienceMinimum ExperienceA minimum of 2 years of relevant clinical research experienceSpanish fluency is a bonusHow We Work TogetherLocation: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.The expected pay range for this role is $65,000 - $75,000 USD per year for full time team members.Benefits & Perks (US Full Time Employees)Paid Time Off (PTO) and Company Paid Holidays100% Employer paid medical, dental, and vision insurance plan optionsHealth Savings Account and Flexible Spending AccountsBi-weekly HSA employer contributionCompany paid Short-Term Disability and Long-Term Disability401(k) Retirement Plan, with Company MatchDiversity & InclusionWe work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Care Access is unable to sponsor work visas at this time.If you need an accommodation to apply for a role with Care Access, please reach out to:
TalentAcquisition@careaccess.com
5 days ago