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Responsibilities
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Director, Analytics Client SuccessThe primary purpose of this role is to own the end-to-end success of client relationships on the Azara analytics and insights platform — from onboarding and technical delivery through long-term adoption, value realization, and account growth. This role serves as the primary subject matter expert and platform advocate for Azara within assigned accounts, ensuring clients not only receive a well-delivered solution but continuously realize and expand the business value of the platform over the life of the relationship.The Director, Azara Client Success is responsible for providing technical project planning, management, and execution during onboarding and delivery phases, while also driving ongoing platform adoption, client enablement, and value realization post-launch. This includes managing all phases of service delivery — analysis and design, configuration and build, testing and training, and deployment — as well as ownership of account health and value realization for the duration of the client lifecycle.What this job involvesAs Director, Azara Client Success, you will be directly responsible for:Delivery & OnboardingManaging the deployment of a solution in cooperation with analysts, implementation specialists, engineers, and testersManaging and reporting delivery risks and issuesManaging user acceptance testing and release plansManaging communications with stakeholders, business transition teams, and business and IT managementOverseeing application configuration and support while liaising with cross-functional teams in a matrix environmentValue Realization & Long-Term Account SuccessServing as the primary Azara subject matter expert for the account, advising and enabling clients on platform capabilities and how to apply them to their evolving business needsMonitoring platform usage and adoption trends at the account level, identifying at-risk or under-utilizing users, and driving enablement plans to close gapsBuilding and presenting value realization cases to clients and account leadership, demonstrating ROI and identifying use-case expansion opportunitiesMaintaining a thorough and current understanding of product features and functionality, and proactively enabling clients on new capabilitiesEnsuring positive account and client sentiment throughout the full relationship lifecycle, not only at deliverySupporting BAU processes with accounts and clients to build long-term relationships and identify continuous improvement opportunities in the analytics spaceCapturing client feedback and enhancement requests and channeling them into product and engineering conversationsKnowledge, Skills and AbilitiesRelationship management and communicationsProven ability to navigate a large matrix organizationSelf-motivated, able to set priorities and work autonomouslyCustomer service focusConsultative/advisory skill set — ability to translate platform data and capability into client value realizationIT project management with a concentration on software delivery managementDemonstrated expertise in CRE applicationsCross-functional team coordinationExcellent attention to detailExperience driving product adoption, client enablement, or usage growth in a SaaS/analytics contextKnowledge of real estate industry preferredPersonalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily Pay
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