Technical Support Engineer at KeyMe | Torre

Technical Support Engineer

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Full-time

Legal agreement: Employment

Compensation
USD60k - 68k/year
Non-negotiable
location_on
Remote (anywhere)
Posted almost 6 years ago

Responsibilities


• Provide technical support to our large fleet of kiosks • Triage and resolve issues based on priorities, perform root cause analysis • Promptly follow the escalation procedures and ensure quality resolution is achieved • Strive hard to meet the set SLAs • Analyze and aggregate data from a variety of sources, and help improve engineering and business processes. • Document history of events while resolving issues • Actively contribute in enhancing our knowledge base • Maintain and administer kiosk networks and related computing environments including modem software