Cloud Support Specialist- US Remote Based Position at Net at Work | Torre

Cloud Support Specialist- US Remote Based Position

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Full-time

Legal agreement: Employment

Compensation
USD70k - 100k/year
Non-negotiable
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities


• Responding to tickets and support requests from clients, partners, and internal teams following our SLAs. • Triage and escalate tickets accordingly to the hosting team. • Participate in after-hours support and on-call. • Participate in new client onboardings, change requests and upgrades. • Write/maintain client documentation. • Review monitoring for open alerts and remedy/escalate as needed. • Other duties outlined by the Support Team Lead.